• Contact Hydrow Member Services plus icon minus icon
  • The Hydrow Member Services team is ready to help. Due to increased volume, we are currently replying to all inquiries within 2-3 business days in the order in which they are received. Thank you for... View More
  • Get on-Hydrow help plus icon minus icon
  • To view help articles while using Hydrow: Tap the Help tab at the bottom of the screen. Tap a section on the right side of the screen. Swipe and up and down to scroll through help articles. See a... View More
  • Hydrow factory reset plus icon minus icon
  • These steps will restore Hydrow back to its original system state. Your membership and workout history will not be lost, but you will have to reconnect Hydrow to WiFi and log in again to restore yo... View More
  • Submit feedback, suggestions, or diagnostics plus icon minus icon
  • Everyone here at Hydrow hopes that you will love your experience working out at home with our Athletes and crew! We're working every day to make your experience even better, and we crave your feedb... View More
  • Can't log in plus icon minus icon
  • Please scroll through this page to find the error message you see when trying to log into your Hydrow profile. Error message: Email or screen name provided was not found Confirm you have an active... View More
  • Forgot password plus icon minus icon
  • On Hydrow or the mobile app: At the log-in screen, tap Forgot Password? Enter your Hydrow screen name and tap Request Code. Check the email you used to set up your Hydrow account. A reset code sho... View More
  • I have to log in every time I use Hydrow plus icon minus icon
  • Your Hydrow may have accidentally been put into Gym mode. To return it to Home mode: Tap the Settings gear icon in the lower-right corner of the screen. At the bottom of the Settings menu, tap HYD... View More
  • Hydrow plays a reel instead of sleeping plus icon minus icon
  • Normally, Hydrow should go to sleep after about 5 minutes of inactivity and turn off the screen. If your screen instead starts playing video when idle, it may have gotten into a demo mode by accide... View More
  • Screen wakes without being touched plus icon minus icon
  • If Hydrow is playing a workout highlight video, please see: Hydrow's screen won't turn off. There are normally only four things that could cause the screen to turn on without user input. They are l... View More
  • Seat makes a noise plus icon minus icon
  • This could be a "clicking", "crunching", "squeaking" or other unwanted mechanical noise from the seat while rowing. Most sounds of this nature develop suddenly if debris gets caught in the rollers ... View More
  • Hydrow won't turn on plus icon minus icon
  • Unplug and replug the power cord from the wall outlet. Unplug Hydrow's power cable from Hydrow (just above the front feet) and then firmly replug it. Unplug and replug the cables behind the monito... View More
  • Workout stats don't update plus icon minus icon
  • If you start rowing and don't see the metrics on the screen start counting your progress (meters, calories, etc.) then try the following steps: Turn Hydrow off, using the switch just above the fro... View More
  • Hydrow moves too much or feels unstable plus icon minus icon
  • This is typically due to Hydrow's front feet needing to be tightened. This should be done regularly as part of routine maintenance and cleaning.Please see: Tighten Hydrow's front legs View More
  • Workout missing from profile or leaderboard plus icon minus icon
  • Possible causes Network connectivity may have been disrupted while the row was in progress, specifically at the end of the workout. If Hydrow can't communicate with our servers at the end, Nothing... View More
  • Workout didn't start immediately, or cut out early plus icon minus icon
  • Avoid all of the following during a workout: Opening the Bluetooth menu and changing your configuration. Change the audio mix options more than twice. Touch the Feedback icon to send us a message ... View More
  • Error message: Email address invalid plus icon minus icon
  • Your Hydrow rower or mobile app may show an Email Address Invalid error message when you create your user profile. If you see this error message, this means: Double-check the spelling and formatti... View More
  • Error message: Sorry something has gone wrong plus icon minus icon
  • This article will guide you through troubleshooting for the following error message: Sorry something has gone wrong. You can click the button below to try again. This error occurs very rarely. It i... View More
  • Error message: Whoops, an error has occurred on our end plus icon minus icon
  • This is a generic time-out message that could appear in a number of different situations: When attempting to either register or log into a user account. When attempting to enter credit card infor... View More
  • Error message during a workout: Updating software plus icon minus icon
  • If Hydrow's main menu loads videos as normal, but you get stuck on the screen shown above when trying to start a workout, this is an indicator that the Hydrow cable on the back of the monitor may ... View More
  • Error message: The team is still out there plus icon minus icon
  • This message will be shown any time a scheduled a live row is not available. NOTE: This usually happens when the Live workout you are trying to join is cancelled at the last minute or called early ... View More
  • Error message: Having trouble connecting to Hydrow plus icon minus icon
  • Steps to resolve: Turn Hydrow off using the power switch on the body of hydrow, just above where the front feet attach. Completely unplug both of the cables at the back of the Monitor as shown he... View More
  • Hydrow Member Services Global Contact Information plus icon minus icon
  • The Hydrow Member Services team is ready to help. Due to increased volume, we are currently replying to all inquiries within 2-3 business days in the order in which they are received. Thank you for... View More