• Connect to WiFi plus icon minus icon
  • Hydrow connects to Wifi to download content and updates, and to provide you with our Live and On-Demand workouts.  Connect to WiFi Turn your Hydrow on by plugging it in and switching the power but... View More
  • WiFi best practices plus icon minus icon
  • Here are a few additional tips when connecting Hydrow to your wireless network: To ensure good bandwidth and streaming we strongly recommend using a broadband router connected to a high-speed conn... View More
  • WiFi troubleshooting plus icon minus icon
  • NOTE: If Hydrow is displaying either the "Connecting to Hydrow" Error Message or the "Updating Software" Error Message when you tap on a workout, then your issue is not related to network connectiv... View More
  • Connect to Hydrow via Ethernet plus icon minus icon
  • As an alternative to WiFi, Hydrow has an Ethernet port that you can use to hardwire your internet connection for the most reliable streaming performance during workouts.  Where is the Ethernet port... View More
  • What WiFi frequency should I use? plus icon minus icon
  • Hydrow can connect to 2.4 Ghz or 5 Ghz frequencies. Which one provides the best connection will depend greatly on Hydrow's placement in your home. Use the following to determine which suits your se... View More
  • How much bandwidth is required? plus icon minus icon
  • We recommend a dedicated 10 Mbps of bandwidth for Hydrow to ensure smooth streaming and a seamless connected-fitness experience. This should be well-within the capability of most homes that use a B... View More
  • MAC addresses plus icon minus icon
  • The MAC address is a good way to identify Hydrow from other devices connected to your router. To find Hydrow's MAC addresses: Tap the Settings icon ⚙ on Hydrow's screen. Tap About This Hydrow. Scr... View More
  • Static IP setup plus icon minus icon
  • Assigning Hydrow a Static IP address may be required for some networks, especially when working with Enterprise infrastructure and security. This may also help resolve problems with Network Address... View More
  • Domain allowlisting plus icon minus icon
  • On Enterprise Networks in hotels, gyms, office buildings etc. it may be necessary to allow (whitelist) Hydrow's APIs in order to enable it to communicate with our servers for registration, updates,... View More