• How Do I Set Up a Guest Log-in For a Public Hydrow? plus icon minus icon
  • Hydrow doesn't have a built-in guest profile feature. However, if you are setting up a Hydrow Rower in a public or commercial space,  it is very easy to set up a profile for this purpose: On the S... View More
  • Can Hydrow's Screen Be Tilted & Adjusted? plus icon minus icon
  • Yes. Hydrow's monitor adjusts by tilting up to 30° up and down to find the best viewing angle for your height. It can also pivot 50° left or right to allow for side visibility. This can be great fo... View More
  • Can I Connect Hydrow via Ethernet? plus icon minus icon
  • Yes! Hydrow has an Ethernet port that you can use to Hard-wire your internet connection for the most reliable streaming performance during workouts.  Where is the Ethernet port located? You can fin... View More
  • Do I Need to Use a Mat with Hydrow? plus icon minus icon
  • We always recommend placing and using Hydrow on a Mat regardless of whether you plan to set it up on hardwood, carpet, concrete, plywood, or any other surface. The benefits of a mat are: Easy Clea... View More
  • Finding & Following Your Friends on the Hydrow Mobile Apps (iOS & Android) plus icon minus icon
  • NOTE: This feature and the steps to find and add followers are very similar on both iOS and Android platforms. This article uses screenshots from iOS to illustrate the process.  To find the social ... View More
  • Adding or Changing a Profile Image plus icon minus icon
  • Please note that the steps in this article can only be done via the Hydrow companion app on an iOS or Android device. These steps cannot be completed on your Hydrow rower. (Your photo will show on ... View More
  • Hydrow Quick Start Guide plus icon minus icon
  • The Hydrow Quick Start Guide contains all the information you need to assemble your Hydrow; connect your Hydrow to WiFi; and create your Hydrow account. Available for download in: English French  ... View More
  • Why Can't I Find Hydrow App in the App Store? plus icon minus icon
  • iOS Devices (iphone, iPad) The Hydrow App will only show up in the app store when browsing on a compatible device.  Make sure you are running a compatible version of iOS navigate to Settings > Ge... View More
  • Tips for placing Hydrow in your home plus icon minus icon
  • WiFi and Power Outlet Tips: Hydrow  comes with a 12ft power cord. Ideally Hydrow should be placed in the same room with to your WiFi router.  If very close to the router, consider using an Etherne... View More
  • What Comes in the Box with Hydrow? plus icon minus icon
  • When you Purchase Hydrow the following items will arrive. Packing list.  1x Hydrow Monitor 1x Hydrow Rower Body 1x Hardware box, Containing: 1x Front feet 1x Hardware Blister Pack 1x 6mm Hex wre... View More
  • How to Use Your Activation Code plus icon minus icon
  • Activation codes will be sent only when you have purchased a prepaid year of membership: If you purchased a 1 year activation code on the Hydrow website, it would have been be emailed to you short... View More
  • Upright Storage Kit Installation Guide plus icon minus icon
  • These paper instructions are also provided in the box with the Upright Storage KitNote: Please click on the attachment at the bottom of the page to download the high-quality PDF of this guide. View More
  • Wi-Fi Best Practices plus icon minus icon
  • Here are a few additional tips when connecting Hydrow to your wireless network: To ensure good bandwidth and streaming we strongly recommend using a broadband router connected to a high-speed conn... View More
  • What Wi-fi Frequency Should I Connect To? plus icon minus icon
  • Customers often ask: "I have both 2.4Ghz & 5Ghz networks in my home, Which should I use?" Hydrow is capable of connecting to either 2.4Ghz or 5Ghz. Which one provides the best connection will depen... View More
  • Assembling Hydrow plus icon minus icon
  • There is very little assembly required for the Hydrow thanks to its sleek and durable design. We designed the box and packaging with the intention that customers would be able to put it together ... View More
  • How Do I Access Just Row Mode plus icon minus icon
  • "Just Row" mode is Hydrow's limited-function mode that can be used without an active membership. This mode provides basic functionality, as described here, and all of its features are available to ... View More
  • How do you Connect to WiFi? plus icon minus icon
  • Hydrow connects to Wifi to download content and updates. Below are the steps for connecting during initial setup of Hydrow and also for changing to a different network (if you get a new router inst... View More
  • How Do I Activate My Hydrow Membership? plus icon minus icon
  • You can activate your membership right on your Hydrow rower! Upon first set-up, Hydrow's user interface will guide you to an activation screen. To begin signing-up for the monthly membership subscr... View More
  • What are the Electrical Requirements? plus icon minus icon
  • Hydrow utilizes a standard U.S. 120V electrical power outlet. Power Consumption: (Max): 210W, 2A; (Avg): 35W (.54A); (Idle): 5W (50mA) Because Hydrow uses a electromagnetic resistance mechanism, ... View More
  • Hydrow User Guide (Manual) plus icon minus icon
  • Click below to download a PDF of the Hydrow User Guide (Manual). Available in: English French Spanish If your Hydrow screen attaches by traditional screws rather than thumbscrews, you may want to... View More