Contact

Membership

  • What if I Own More Than One Hydrow? plus icon minus icon
    • A Hydrow Membership can only be active for one Hydrow Rower at a time. If you purchase more than one Hydrow, you may or may not need a paid membership for each. Read on to clarify your use case: Th... View More
  • How Do I Change my Billing and Payment info? plus icon minus icon
    • Currently the following actions cannot be done directly on Hydrow and will require contacting Customer Care for assistance: Adding a new payment card Updating an existing payment card Changing a b... View More
  • How Much Does Membership Cost? plus icon minus icon
    • The monthly membership fee for Hydrow's service is $38 USD / month (plus tax) and is typically billed monthly. The Hydrow membership is applied per machine. This means that with a single membership... View More
  • What is Included with the Hydrow Membership? plus icon minus icon
    • A Hydrow Membership costs $38/month per household and includes: Daily Live Outdoor Reality (LOR)™ workouts with Hydrow Athletes, including Olympians and World-Class rowers. Click here see our line... View More
  • Is it Possible to Have Multiple Users on the Same Hydrow? plus icon minus icon
    • Yes, absolutely! Only one paid membership per Hydrow is required, even if you have multiple users in your home who row on it! Your friends and family will all be able to have separate accounts on y... View More
  • Can I Purchase a Membership Without a Hydrow? plus icon minus icon
    • Currently the Hydrow membership, with access to our live and on-demand workout content, is only available to those who own a Hydrow rower. Owners with an active Membership can watch workouts on the... View More
  • Without the Membership, what can Hydrow do? plus icon minus icon
    • Membership is a required part of the Hydrow experience and should not be considered an optional part of purchasing.  Everything that makes Hydrow unique, including all of our premium workout conten... View More
  • What is Stripe? plus icon minus icon
    • Stripe is our partner for secure payment processing with your monthly Hydrow Subscription. They are both a well-established and widely-used online payment service. You can find more information abo... View More
  • When Can I Cancel my Hydrow Membership? plus icon minus icon
    • We have a non-committal membership system so you can activate and deactivate whenever you want. However, keep in mind that this is only a real option for periods where you won't be using Hydrow at ... View More