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Membership

  • What is Included with the Hydrow Membership? plus icon minus icon
    • Membership for a Hydrow rower costs $38/month per household and includes: Daily Live Outdoor Reality (LOR)™ workouts with Hydrow Athletes, including Olympians and World-Class rowers. Click here se... View More
  • Does Hydrow Come With a Free Membership Period? plus icon minus icon
    • No. Hydrow does not include any complimentary membership or trial period with purchase. For details on how to set up your subscription after purchase see these articles: How to Purchase and Pay fo... View More
  • How Do I Cancel my Hydrow Digital Basic Subscription? plus icon minus icon
    • Cancellation for an app-only subscription must be done on your iOS device through the app store. You can see a guide from Apple on how to manage your subscriptions here. Alternatively: You can reac... View More
  • Hydrow Digital Basic Subscription FAQ plus icon minus icon
    • This page offers details on our Digital Basic Subscription and answer some common questions about it. If you are looking for details about the Standard On-Hydrow membership, See this article instea... View More
  • What if I Own More Than One Hydrow? plus icon minus icon
    • A Hydrow Membership can only be active for one Hydrow Rower at a time. If you purchase two or more Hydrow rowers, you may or may not need a paid membership for each. Read on to clarify your use cas... View More
  • What is "Just Row" Mode? plus icon minus icon
    • The Hydrow rower is intended to be purchased and used with the Hydrow Membership.  Any Hydrow that is being used without an active membership can be used only in "Just row" mode as shown above. The... View More
  • How Do I Change My Billing and Payment Info? plus icon minus icon
    • If you would like to change the billing and payment information for your Hydrow membership subscription, please contact Hydrow Customer Care. The actions below cannot currently be done on the Hydro... View More
  • How Much Does Membership Cost? plus icon minus icon
    • For Hydrow Owners: The monthly membership fee for the Hydrow Rower is $38 USD/month (plus applicable tax) and is typically billed monthly. If you would prefer to pre-pay for a year of membership in... View More
  • Is it Possible to Have Multiple Users on the Same Hydrow? plus icon minus icon
    • Yes, absolutely! Only one paid membership per Hydrow is required, even if you have multiple users in your home who row on it! Your friends and family will all be able to have separate accounts on y... View More
  • Can I Purchase a Membership Without a Hydrow? plus icon minus icon
    • Yes! Our new Hydrow Digital Basic Subscription is an app-only solution which allows access our on-demand workout content on your iOS device. See more about that membership here.Please note: Hydrow ... View More
  • Without the Membership, what can Hydrow do? plus icon minus icon
    • Membership is an integral part of the Hydrow experience and should not be considered an optional part of purchasing.  Everything that makes Hydrow unique, including all of our premium workout conte... View More
  • What is Stripe? plus icon minus icon
    • Stripe is our partner for secure payment processing with your monthly Hydrow Subscription. They are both a well-established and widely-used online payment service. You can find more information abo... View More
  • When Can I Cancel my Hydrow Membership? plus icon minus icon
    • For Hydrow owners: We have a no-commitment membership, so you can activate or pause your Hydrow membership whenever you want.  Keep in mind that suspending your membership is only intended for time... View More