• Black Friday 2020 FAQ plus icon minus icon
  • What is the deal on offer? $250 off Hydrow’s price + $250 of accessories = $500 total value. Which accessories are included? Under-Machine Mat  On the mat kit. How do I get the deal? Just purchas... View More
  • GovX Purchase Process plus icon minus icon
  • Interested in purchasing Hydrow through GovX? Follow these steps to verify and obtain your code: Note: GovX purchase on our website will be disabled for a bout a week during the Black Friday Sale. ... View More
  • Contact Our Sales Team! plus icon minus icon
  • Thinking about joining us on the water? We would love the chance to answer your questions! For pre-purchase questions or help with buying Hydrow you can reach the Hydrow Sales Team by the following... View More
  • What are the Starter & Pro Packages? plus icon minus icon
  • On our store, shop.hydrow.com You can choose to purchase the Hydrow on its own, with accessories, or as part of a package. This article talks about the differences in what you get with each of thes... View More
  • How to Purchase and Pay for the Hydrow Membership. plus icon minus icon
  • There are currently two options for how to pay the Hydrow Membership fee. You can choose either one when you purchase: 1. Standard Monthly Billing at $38/month This is the default option and you do... View More
  • Hydrow Extended Warranty and Accidental Damage Protection (Clyde Protection Plan) plus icon minus icon
  •   Hydrow has partnered with Clyde to allow you to purchase extended warranty and accidental damage and handling protection coverage for your Hydrow rower.  Note this article details only the extend... View More
  • Where can I try Hydrow Prior to Purchasing? plus icon minus icon
  • The easiest way to try Hydrow out is at one of our dealers! Enter your Zip Code into our store finder tool to learn where you can try Hydrow:  https://hydrow.com/tryhydrow/         View More
  • Do You Offer Payment Plans or Financing? plus icon minus icon
  • Yes! When you purchase through our website you can select to finance your purchase through our billing partner Klarna during checkout. Once you’ve been approved, you’ll receive reminders and can ma... View More
  • Hydrow 30-Day Risk Free Home Trial plus icon minus icon
  • We know that you’re going to love being part of the Hydrow Crew, but if you’re unsure, we completely understand. That’s why Hydrow is offering new members the opportunity to try Hydrow Rower risk f... View More
  • How Does the Referral Program Work? plus icon minus icon
  • Via our referral program, you can receive a $250 gift card when someone you refer buys a Hydrow. The steps are below: Register with our Ambassador program at https://hydrow.com/refer by choosing "... View More
  • How Do I Apply for Financing? plus icon minus icon
  • The monthly payment plan we use for Hydrow is through our billing partner Klarna. Details about the terms, interest rates and length can be found on our sales website here.To correctly qualify fo... View More
  • What is Klarna? plus icon minus icon
  • Shop now, pay later with Klarna!  We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want.    It’s smooth and simple  Select Kl... View More
  • My Card was Declined when Trying to Buy Hydrow plus icon minus icon
  • The most common cause of this is when the name or billing info you have entered does not exactly match the information attached to your card in your Bank's records. Double check this information fi... View More
  • Buying a Pre-Owned (Used) Hydrow: Considerations and Restrictions plus icon minus icon
  • If you are purchasing a pre-owned Hydrow from a 3rd party, this article contains some information you may want to consider prior to purchase.  Hydrow's manufacturer's warranty and many other benefi... View More
  • Can I still get the price from a Sale that has ended? plus icon minus icon
  • On rare occasions, promotional discounts for Hydrow have been offered either directly from our website or through our retailers such as Best Buy. In either case, once these limited-time specials en... View More
  • How can I purchase Hydrow for Commercial use? plus icon minus icon
  • By Default, purchases from our website are intended for Home use in a private household with the standard Home warranty. If you are interested in purchasing one or more Hydrow rowers for use in a g... View More
  • What is the Price? How much Does Hydrow cost? plus icon minus icon
  • Current pricing for purchasing a Hydrow can always be found by visiting our web store. Click here to see. In addition to buying the hardware there is also a $38/month Membership fee for our workout... View More
  • Can I Purchase Hydrow Through Affirm? plus icon minus icon
  • We have no formal partnership with Affirm, but if you have an existing Affirm account you can absolutely purchase Hydrow through this service regardless.  Log in on Affirm.com and search for "Hydro... View More
  • How do I Use my Discount Code? plus icon minus icon
  • If you have received a code for a special offer, you can use it on our website: Note: All other discount codes will be temporarily disabled during our Black Friday Sale. Other codes will not stack ... View More
  • Bose Headphone Bundle Promotion FAQ - May 2020 plus icon minus icon
  • What model of headphones are these?  We are bundling in the Bose Soundsport Wireless model of headphone as seen on the Bose website here. When is this deal running? This promotion began on 5/01/202... View More
  • Do You Offer a Military Discount? plus icon minus icon
  • Yes. For military customers with the correct documentation a discount is available via GovX verification. You can begin this verification process using the steps listed here: GovX Purchase ProcessF... View More
  • Why did the Hydrow price change?  plus icon minus icon
  • Hydrow is one of the newest connected fitness devices in the industry. Because we are new to market, we are consistently renegotiating contracts with the third party providers we work with in order... View More
  • Polar OH1 HRM Bundle Promotion FAQ - Sept 2020 plus icon minus icon
  • NOTE: This promotion has ended as of the 15th and cannot be applied to any future orders. What did this promotion entail? Purchases of a Hydrow within the promotion dates will had a Heart Rate Mon... View More
  • Free Mat Promo - July 2020 plus icon minus icon
  • What is bundled as part of this promo?  We are including a free Hydrow Mat  with purchase of a Hydrow from our website! (Click here to see this item on our store) When is this deal running? This pr... View More