• Where We Ship plus icon minus icon
  • Initially, we are shipping within the lower 48 continental states (U.S.). We are not taking International orders currently but plan to do so in the future. Please sign up for emails and stay in tou... View More
  • Hydrow Delivery Expectations plus icon minus icon
  • If you're a soon-to-be Hydrow owner and your order has shipped then this article should walk you through what happens next!  Here’s what to expect leading up to delivery: When your Hydrow ships fr... View More
  • Who will be Delivering my Hydrow? plus icon minus icon
  • We have partnered with XPO for our final-mile delivery. 10 to 14 days prior to delivery, Hydrow and XPO will both be in touch so you can pick your delivery date and get ready! From there, they will... View More
  • How can I Contact Hydrow's Delivery Partner? plus icon minus icon
  • You can reach XPO at the following number: 1 (844) 742-5976 *Please note that you should only reach out to XPO for concerns on a scheduled delivery that XPO has already contacted you about by phon... View More
  • Delivery Options plus icon minus icon
  • Hydrow ships in a large box; the box is 91" by 33" by 18" and weighs 197 lbs. We can also provide an in-home delivery and setup service if requested during checkout (additional $150). The differen... View More
  • Why do I have to wait so long? I want it now! plus icon minus icon
  • Hydrow is the first Live Outdoor Reality rower on the market, and we wanted to ensure we get it right for you. We are now in the process of delivering to all of our crowdfunding backers and will b... View More
  • When We Plan To Start Shipping plus icon minus icon
  • We began shipping the first batch of Hydrow orders to Indiegogo (crowdfunding) customers starting in May 2019 and will continue to ship to our Indiegogo supporters throughout the summer months. If ... View More