• Where We Ship plus icon minus icon
  • Initially, we are shipping within the lower 48 continental states (U.S.A). We are not taking International orders currently but may do so in the future. Please sign up for emails and stay in touch.... View More
  • When Will I Receive my Water Bottle? (or Other Reward) plus icon minus icon
  • So, you've just crossed a rowing milestone such as 100K meters that comes with a swag reward, and you're wondering when you might see that item arrive.  First of all: Congratulations on your achiev... View More
  • Delivery Options plus icon minus icon
  • Note: Hydrow ships in a large box; the box is 91" x 33" x 18" and weighs 197 lbs. The box is clearly branded with the Hydrow logo on all sides. If you order from our website there are two options f... View More
  • Hydrow Standard (Porch) Delivery Expectations plus icon minus icon
  • If you're a soon-to-be Hydrow owner who selected Standard (Porch) Delivery, this article will walk you through what happens next! If you chose the In-Home Assembly delivery option, please see: Hydr... View More
  • Hydrow In-Home Delivery & Assembly Expectations plus icon minus icon
  • If you are a soon-to-be Hydrow owner and your order has shipped then this article should walk you through what happens next! Note that these expectations assume you have selected the "In Home Deliv... View More
  • Who will be Delivering my Hydrow? plus icon minus icon
  • We have partnered with XPO for our final-mile delivery. 10 to 14 days prior to delivery, Hydrow and XPO will both be in touch so you can pick your delivery date and get ready! From there, they will... View More
  • Can I Change My Delivery Address After Ordering? plus icon minus icon
  • This can only be done within the first day or two after your order is placed and before Hydrow has shipped from the warehouse. If you need to change an address please Contact Hydrow Customer Care f... View More
  • How can I Contact Hydrow's Delivery Partner? plus icon minus icon
  • You can reach XPO Logistics at the following number: 1 (844) 742-5976 *Please note that you should only reach out to XPO for concerns on a scheduled delivery that XPO has already contacted you abo... View More