Hydrow Owners
Hydrow Owners
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Where Should I Store Hydrow?
Hydrow's sleek, space-saving design may have you placing it as a centerpiece in your family room, bedroom, or den! We simply recommend it be in a dry, indoor, climate-controlled area away from damp... -
How Do I Store Hydrow Upright?
The Hydrow Storage Kit allows you to safely store your Hydrow upright. The upright storage process should take no more than 30 seconds: Unplug Hydrow from the power outlet. With one hand, hold th... -
What temperature should Hydrow be operated and stored at?
When operating, Hydrow should be stored in a room of 32°F to 104°F (0°C to 40°C). The screen should not be in direct sunlight. When not in use, Hydrow should be stored in a room at -4°F to 140°F (-...
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How to Submit Diagnostic Logs to Hydrow Customer Care.
Diagnostic logs are automatically included with any report you make from Hydrow's on-board feedback tool. To provide your logs, use the following steps: Reproduce the problem. - Take steps to rec... -
Difficulty logging in to our website.
Please note: It is not currently possible to access your Hydrow account information, rowing statistics, etc. from our website. Right now that information is only accessible directly on your Hydrow'... -
I Forgot the Password for My Hydrow Account
Please note that this article applies to logging in to your account directly on the Hydrow screen. For trouble logging into our website click here. If you no longer remember the password for your u... -
One of My Rows Didn't Show Up on the Leaderboard? What happened?
Possible Cause: Network connectivity may have been disrupted while the row was in progress, specifically at the end of the workout. Details: Your workout statistics for any given Row are recorded... -
My Rows don't start immediately / Cut off before the end.
This is usually a symptom of slow network transfer rates. Hydrow has an on-board timer which starts and ends the row based on the length of the video. Streaming difficulties during the video (eithe... -
Troubleshooting Wi-Fi Connectivity
Hydrow requires a strong internet connection for the expected Live Outdoor Reality™ experience. Most advanced features of Hydrow are at least somewhat network dependent. Some indications you have n...
