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Cleaning Solutions & Hydrow
Note: These recommendations are for Hydrow's body, NOT for the screen. Use a standard electronics screen-cleaning fluid for that component. Safe to use 2XL Antibacterial Wipes Clorox Disinfectin... -
Hydrow Seat - Removal & Cleaning
This process is not part of the standard maintenance tasks that we recommend for Hydrow. However, if a seat develops trouble with sliding smoothly, a deeper cleaning may be required. You can follow... -
Does my Hydrow need to be Calibrated?
No. Hydrow's sensors do not require any type of manual calibration in order to report accurate stats. You do not need to calibrate on initial setup and no recalibration should ever be needed though... -
How to Clean and Care for Hydrow
Maintenance, cleaning and upkeep steps for Hydrow are described below: After each row: Clean your Hydrow (especially the seat and handle) thoroughly using a damp cloth. Any of the disinfectant wi...
Hydrow Owners
Hydrow Owners
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Moving Hydrow
So you're moving? Congrats! But you have a Hydrow rower that needs to move with you: Maybe Hydrow is set up in one home and your family is hiring movers to transport your belongings to a new one! ... -
Is Hydrow Collapsible?
Hydrow is only partially collapsible. Its neck can be collapsed in order to stow the screen down against the body, which is intended for storing Hydrow upright using the upright storage kit access... -
Where Should I Store Hydrow?
Hydrow's sleek, space-saving design may have you placing it as a centerpiece in your family room, bedroom, or den! We simply recommend it be in a dry, indoor, climate-controlled area away from damp... -
How Do I Store Hydrow Upright?
The Hydrow Upright Storage Kit allows you to safely store your Hydrow upright. Once the kit is installed correctly in your home, the upright storage process should take no more than 30 seconds: ... -
Temperatures for Hydrow Storage and Operation
When plugged in and operating, Hydrow should be stored in a room of 32°F to 104°F (0°C to 40°C). The screen should not be in direct sunlight. When not in use, Hydrow may be stored in a room at -4°...
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Hydrow Rowing Glossary
Workout Types You may see these terms used in workout titles or descriptions on Hydrow. Here's a bit of insight into what they mean! Climb These workouts start at a low rhythm num... -
How to Share Your Stats to Strava
Hydrow’s Latest strava integration, described below, works on the Hydrow Android and iOS companion apps. The screenshots are from the Android app, but the steps are very similar for iOS Authorizin... -
Live Rowing Schedule
Unlike live classes on other platforms or in person, there is no need to sign-up beforehand for live workouts on Hydrow. You can just hop on your Hydrow and join us for any scheduled live row! You... -
Invitations Feature FAQ
What is this feature for? Invitations is a way to engage your friends, family, or other members of the Hydrow community to work out together! Depending on who your followers are it might be great u... -
Hydrow Personal Coaching FAQ
You can also find information at: Hydrow.com/Personal-Coaching! Accelerate your rowing journey with your own Hydrow Personal Coach. You’ll improve your workouts, maximize your motivation, and ge... -
How Can I Find and Share My Badges?
This article is about where to find badges after you earn them and how to share them with your friends. For a list of badges and how to earn them click here. For how to share your workouts on socia...
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Hydrow Member Services Global Contact Information
Our Hydrow Member Services team is here to help! Please check out our online support articles for answers or reach out to our team directly via your region's contact form or number. If you prefer ... -
Hydrow Android Companion App FAQ
Does the android app match the iOS app? Yes. Hydrow's Android App generally has parity with our iOS app. Be aware that the very neweset features may launch first on one platform and then be impleme... -
How Do I opt out of receiving Text Messages?
If you have opted in to receive marketing texts from us and no longer wish to see them, You can take the following steps: You can opt out of receiving any further Text Messages from Hydrow at an... -
"Feed" Tab Shows as Empty (iOS app)
If all parts of the feed, (public, following, and you) are showing as blank in the iOS app, this may be caused by clock settings on your iPhone or iPad,If your device experiences this issue with th... -
How Can I Factory Reset My Hydrow?
When should I perform this? There are plenty of valid reasons why you might want to perform a full clear and factory reset of your Hydrow: Changing Hydrow's timezone. To wipe all of your saved net... -
"Whoops, An error has occurred on our end." Error Message
This is a generic time-out message could appear in a number of different situations: When attempting to either register or log into a user account. When attempting to enter credit card informatio...
