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Cleaning Solutions & Hydrow
Note: These recommendations are for Hydrow's body, NOT for the screen. Use a standard electronics screen-cleaning fluid for that component. Safe to use 2XL Antibacterial Wipes Clorox Disinfectin... -
Hydrow Seat - Removal & Cleaning
This process is not part of the standard maintenance tasks that we recommend for Hydrow. However, if a seat develops trouble with sliding smoothly, a deeper cleaning may be required. You can follow... -
Does my Hydrow need to be Calibrated?
No. Hydrow's sensors do not require any type of manual calibration in order to report accurate stats. You do not need to calibrate on initial setup and no recalibration should ever be needed though... -
How to Clean and Care for Hydrow
Maintenance, cleaning and upkeep steps for Hydrow are described below: After each row: Clean your Hydrow (especially the seat and handle) thoroughly using a damp cloth. Any of the disinfectant wi...
Hydrow Owners
Hydrow Owners
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Moving Hydrow
So you're moving? Congrats! But you have a Hydrow rower that needs to move with you: Maybe Hydrow is set up in one home and your family is hiring movers to transport your belongings to a new one! ... -
Is Hydrow Collapsible?
Hydrow is only partially collapsible. Its neck can be collapsed in order to stow the screen down against the body, which is intended for storing Hydrow upright using the upright storage kit access... -
Where Should I Store Hydrow?
Hydrow's sleek, space-saving design may have you placing it as a centerpiece in your family room, bedroom, or den! We simply recommend it be in a dry, indoor, climate-controlled area away from damp... -
How Do I Store Hydrow Upright?
The Hydrow Upright Storage Kit allows you to safely store your Hydrow upright. Once the kit is installed correctly in your home, the upright storage process should take no more than 30 seconds: ... -
Temperatures for Hydrow Storage and Operation
When plugged in and operating, Hydrow should be stored in a room of 32°F to 104°F (0°C to 40°C). The screen should not be in direct sunlight. When not in use, Hydrow may be stored in a room at -4°...
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Hydrow Rowing Glossary
Workout Types You may see these terms used in workout titles or descriptions on Hydrow. Here's a bit of insight into what they mean! Climb These workouts start at a low rhythm num... -
How to Share Your Stats to Strava
Hydrow's new Strava integration works through the iOS companion app. You must download and log into the Hydrow app to use this feature. (This feature is not available yet on the Hydrow Rower, or i... -
Live Rowing Schedule
Unlike live classes on other platforms There is no need to sign-up beforehand for live workouts On Hydrow. You can just hop on your Hydrow and join us for any scheduled live block. You can find wh... -
Hydrow Private Coaching FAQ
You can also find detailed information at the Hydrow Private Coaching page. Sign-up and Schedule Private Coaching Session in the MINDBODY platform: Create a MindBody Account (note: this is... -
How Can I Find and Share My Badges?
This article is about where to find badges after you earn them and how to share them with your friends. For a list of badges and how to earn them click here. For how to share your workouts on socia... -
How Do I Save My Favorite Workouts?
You can save workouts you enjoy to your "favorites" list either directly on Hydrow or through the iOS app. We show examples of both below: Favoriting Workouts On Hydrow's Screen All non-live wor...
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Hydrow Support Contacts - Global
We are here to help! - Please select contact options below based on your region. USA 🇺🇸 Help Center Website Support Contact Form Phone Number: +1 833 449 3769 9AM - 5PM ET Monday-Saturday UK 🇬🇧... -
Hydrow Android Beta FAQ
Hydrow is currently Beta-testing an Android version of our companion app. READ FIRST: Important Things to know: The Beta is fully open, so The app can be downloaded by anyone from the Google Pla... -
How Do I opt out of receiving Text Messages?
If you have opted in to receive marketing texts from us and no longer wish to see them, You can take the following steps: You can opt out of receiving any further Text Messages from Hydrow at an... -
"Feed" Tab Shows as Empty (iOS app)
If all parts of the feed, (public, following, and you) are showing as blank in the iOS app, this may be caused by clock settings on your iPhone or iPad,If your device experiences this issue with th... -
How Can I Factory Reset My Hydrow?
When should I perform this? There are plenty of valid reasons why you might want to perform a full clear and factory reset of your Hydrow: Changing Hydrow's timezone. To wipe all of your saved net... -
"Whoops, An error has occurred on our end." Error Message
This is a generic time-out message could appear in a number of different situations: When attempting to either register or log into a user account. When attempting to enter credit card informatio...
