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What is Hydrow by CREW?
Hydrow is the Live Outdoor Reality (LOR)™ rower. Hydrow delivers a live on-river outdoor rowing experience at home that engages two times more of the body's muscles than biking or running, which re... -
What's unique about Hydrow's technology?
In addition to streaming workouts live and on-demand to your Hydrow, Hydrow utilizes electro-magnetic, software-driven resistance in a sturdy, versatile and sleek design. Because magnetic resistanc... -
What is the footprint/ What are the dimensions of Hydrow?
The footprint of the Hydrow is 86″ long by 24″ wide, so it can squeeze into a pretty tight spot (height is just less than 4 feet including the screen). It can be stored upright with an upright sto... -
What is the minimum and maximum size for Hydrow users?
The maximum user weight is 375LBS and it is tested for users with up to a 36” inseam. There is no minimum size or weight for Hydrow. It's one of the most versatile pieces of fitness equipment for s... -
What are the benefits of Hydrow?
Now more than ever, people’s over-scheduled, stressful lives leave little time for meaningful exercise and the soul-enriching opportunity to spend time outdoors. Hydrow’s live outdoor reality rowin... -
Is Hydrow quiet?
Absolutely, the electro-magnetic resistance is very quiet. Utilize your bluetooth headphones and you can row at any hour without disturbing the household (or your neighbors).
FAQ
FAQ
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Payment Options
You can choose to either pay for Hydrow upfront and in full or put a deposit down for Hydrow. Both payment options are available through our website. At this time we don't offer payment plans bu... -
Where can I try Hydrow prior to purchasing?
Here is where you can try Hydrow prior to purchasing! Batch 1648 Pacific Ave. San Francisco, CA 94109 415.757.0376 -
What are the risks & challenges of pre-ordering Hydrow today?
While we have a solid design and a concrete plan to build and test our machine, there are always risks associated with solving problems that may come up during testing. There is a small risk of ti...
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Where We Ship
Initially, we are shipping within the lower 48 continental states (U.S.). We are still determining our ability to ship to markets outside the US. Please sign up for emails and stay in touch. We are... -
Delivery Options
Hydrow ships in a large box (approx. 89kg/195lbs). We can also provide a "white glove service" for delivery and setup if requested during checkout (additional $150). If you already purcha... -
Why do I have to wait so long? I want it now!
This is not just pre-orders: You’re helping to build the community, and we need to confirm how many to make for this batch. This is the first of its kind, and you’ll be glad you waited. We will se... -
When We Plan To Start Shipping
We plan to ship the first batch of Hydrow orders starting May 2019. If you ordered your Hydrow in or after February 2019 we expect to ship your Hydrow July 2019. There will be some variation in wh...
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Warranty & Satisfaction Guarantee
We are sure you’re going to love your Hydrow! We are so sure, we’ll offer you a full refund for up to 14 days after date of delivery. If you are not satisfied, we will accept a return but will requ... -
What is your refund policy?
Prior to shipping, we offer a full refund. All you have to do is contact us. We are sure you’re going to love your Hydrow! We are so sure, we’ll offer you a full refund for up to 14 days after date...
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Can I purchase a membership without a Hydrow?
We hope to introduce an app-only feature in the future. Currently, the membership is only available on a Hydrow. -
Without the membership, what can Hydrow do?
Hydrow will have basic functionality without the app membership. You’ll be able to access the custom resistance settings, in-workout stats and a few basic workouts. -
What is included in the membership?
A Hydrow membership includes: Daily Live Outdoor Reality (LOR)™ rows with our team of trainers and access to the live leaderboard. The full library of 300+ rowing workouts that span multiple inten... -
Will there be an option to have multiple users on the same machine?
Yes, absolutely! Your friends and family will all be able to have separate accounts and use your Hydrow.
