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Training Camp FAQ
This article is meant to answer some common questions about our six-week Training Camp program. Most of the information below will also apply to our four-week Endurance Camp program, too! What is H... -
Is Hydrow Good for Recovery?
First and foremost, we always recommend consulting your healthcare provider before beginning any new exercise routine -- he or she will be able to speak to your specific needs and what’s best for y... -
Hardware Specifications
Listed in this article are specification for the Hydrow rower and screen: Specification Measurement Box Dimensions 91"L x 33"W x 18" H (Packaged)(3... -
Can I Play My Own Music?
No. Hydrow is not able to receive audio from a phone or music player. It also cannot stream from external music services such as Pandora, Spotify, etc.Music for workouts is provided only as part of... -
Can I Add My Own Music or Playlist?
No. Hydrow has no features which would allow you to bring in music from external sources. Hydrow is not, itself, a Bluetooth speaker and cannot be connected to receive audio sent by your phone. Hyd... -
Is Hydrow Good for Beginners?
Yes! Hydrow is great for easing rowers of any skill level into the sport. Whether you're... A fresh beginner, completely new to rowing... A novice with a little experience on other rowing machines...
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Hyperice Hypervolt Bundle FAQ
What is this Hypervolt thing exactly? You can see more details about what this product is and how it works on the Hyperice website here. When is this deal running? This promotion is available only ... -
Do you offer a military discount?
Yes. For military customers with the correct documentation a discount is available. Please contact our customer care team for more info on this process. -
How Does the Referral Program Work?
Via our referral program, you can receive a $250 gift card when someone you refer buys a Hydrow. The steps are below: Register with our Ambassador program at https://hydrow.com/refer by choosing "... -
Buying a Pre-Owned (Used) Hydrow: Considerations and Restrictions
If you are purchasing a pre-owned Hydrow from a 3rd party, this article contains some information you may want to consider prior to purchase. Hydrow's manufacturer's warranty and many other benefi... -
Hydrow 30-Day Risk Free Home Trial
We know that you’re going to love being part of the Hydrow Crew, but if you’re unsure, we completely understand. That’s why Hydrow is offering new members the opportunity to try Hydrow Rower risk f... -
What is Klarna?
Shop now, pay later with Klarna! We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want. It’s smooth and simple Select Kl...
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Are you still shipping? Are there delays due to COVID-19 (Corona Virus)?
Yes, we are still shipping! Hydrow remains dedicated to our customers and will continue to ship Hydrows as long as we can ensure the safety of our customers and staff. To ensure the safety and hea... -
Can I find a Tracking Number for my Hydrow Order?
Total time from placing your order to receiving it is generally 10-14 business days. Tracking on a Hydrow shipment is more complicated and sadly less user-friendly than what you might be used to wi... -
When Will I Receive my Water Bottle? (or Other Reward)
So, you've just crossed a rowing milestone such as 100K meters that comes with a swag reward, and you're wondering when you might see that item arrive. First of all: Congratulations on your achiev... -
Where do you ship?
Currently, we are only shipping orders from our website within the lower 48 continental states (USA). Outside of those states, we do have at least one dealer in Alaska and one dealer in Canada who ... -
What are the Delivery Options?
There are two delivery options for a Hydrow purchase made on our website: (1) free standard delivery and (2) in-home delivery and assembly ($150 additional). As you consider which option may be th... -
Hydrow Standard Delivery Expectations
If you're a soon-to-be Hydrow owner who selected Standard Delivery, this article will walk you through what happens next! If you chose the In-Home Assembly delivery option, please see: Hydrow In-H...
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Hydrow Order Cancellation Policy
Hydrow orders that have been placed through our website can be cancelled by Contacting Customer Service via email or phone anytime before they have shipped from our warehouse. Note that orders ship... -
Help with Billing Through Klarna
If you signed up for installment billing when purchasing your Hydrow from our website, this was done through by our financing partner, Klarna. You can see your remaining balance & statement, manage... -
Is there a Warranty on Accessories?
Yes. Accessories sold through our website (Mat, Upright Storage Kit, Bluetooth peripherals, etc.) do have a warranty which is covered in the "Accessories" section under our general warranty documen... -
Hydrow Return Policy
30-Day Risk Free Home Trial For first-time customers purchasing Hydrow through our website, we are pleased to offer a 30-Day Risk Free Home Trial. With this offer, if you elect to return, you will ...
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What is Included with the Hydrow Membership?
Membership for a Hydrow rower costs $38/month per household and includes: Daily Live Outdoor Reality (LOR)™ workouts with Hydrow Athletes, including Olympians and World-Class rowers. Click here se... -
Does Hydrow Come With a Free Membership Period?
No. Hydrow does not include any complimentary membership or trial period with purchase. For details on how to set up your subscription after purchase see these articles: How to Purchase and Pay fo... -
How Do I Cancel my Hydrow Digital Basic Subscription?
Cancellation for an app-only subscription must be done on your iOS device through the app store. You can see a guide from Apple on how to manage your subscriptions here. Alternatively: You can reac... -
Hydrow Digital Basic Subscription FAQ
This page offers details on our Digital Basic Subscription and answer some common questions about it. If you are looking for details about the Standard On-Hydrow membership, See this article instea... -
What if I Own More Than One Hydrow?
A Hydrow Membership can only be active for one Hydrow Rower at a time. If you purchase two or more Hydrow rowers, you may or may not need a paid membership for each. Read on to clarify your use cas... -
What is "Just Row" Mode?
The Hydrow rower is intended to be purchased and used with the Hydrow Membership. Any Hydrow that is being used without an active membership can be used only in "Just row" mode as shown above. The...
