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What's Unique about Hydrow's Technology?
There are many factors that make Hydrow unique from anything else out on the market! You can read about just a few of them below. We are the only company to offer a Live Outdoor Reality (LOR)™ exp... -
What is the footprint/ What are the dimensions of Hydrow?
The footprint of the Hydrow is 86″ long by 25″ wide and 47” high (floor to top of screen), so it can fit within extremely close quarters. It can be stored upright with an Upright Storage Kit that... -
What is the Minimum and Maximum Size for Hydrow Users?
The maximum user weight limit is 375 lbs and it is tested for users with up to a 36” inseam. There is no minimum size or weight for Hydrow. It's one of the most versatile pieces of fitness equipme... -
Who are the Hydro Athletes?
The Athletes who lead our workouts are all professional world-class competitors in rowing. Each has a unique history and experience with the sport that informs their style in workouts on the water.... -
What Heart Rate Monitors Work with Hydrow?
When Choosing a Heart Rate Monitor (HRM) for use with Hydrow consider the following: Choose a model that can connect via Bluetooth. - Hydrow does not support ANT+ or other connection types. Many H... -
Can I Play Other Content or Watch TV on Hydrow's Screen?
No. Hydrow's monitor is a dedicated device for streaming Live Outdoor Reality™ workout content and rowing statistics only. It is not possible to stream other media, browse the internet, or watch no...
FAQ
FAQ
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What is Klarna?
Shop now, pay later with Klarna! We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want. It’s smooth and simple Select Kl... -
How to Purchase and Pay for the Hydrow Membership.
There are currently two options for how pay the Hydrow Membership fee. You can choose either one when you purchase: 1. Standard Monthly Billing at $38/month This is the default option and you do no... -
My Card was Declined when Trying to Buy Hydrow
The most common cause of this is when the name or billing info you have entered does not exactly match the information attached to your card in your Bank's records. Double check this information fi... -
Will There Be any Promotions for Black Friday?
While there will be no specials or discounts from our website, our Retail partner BestBuy has just announced that they will be selling hydrow for a substantial mark-down on bestbuy.com during Bla... -
How Do I Apply for Financing?
The monthly payment plan we use for Hydrow is through our billing partner Klarna. To qualify for payment by monthly installments, use the steps below: Add a Hydrow to your cart on our store. Go ... -
How can I purchase Hydrow for Commercial use?
By Default, purchases from our website are intended for Home use in a private household with the standard Home warranty. If you are interested in purchasing one or more Hydrow rowers for use in a g...
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Where We Ship
Initially, we are shipping within the lower 48 continental states (U.S.A). We are not taking International orders currently but may do so in the future. Please sign up for emails and stay in touch.... -
When Will I Receive my Water Bottle? (or Other Reward)
So, you've just crossed a rowing milestone such as 100K meters that comes with a swag reward, and you're wondering when you might see that item arrive. First of all: Congratulations on your achiev... -
Delivery Options
Note: Hydrow ships in a large box; the box is 91" x 33" x 18" and weighs 197 lbs. The box is clearly branded with the Hydrow logo on all sides. If you order from our website there are two options f... -
Hydrow Standard (Porch) Delivery Expectations
If you're a soon-to-be Hydrow owner who selected Standard (Porch) Delivery, this article will walk you through what happens next! If you chose the In-Home Assembly delivery option, please see: Hydr... -
Hydrow In-Home Delivery & Assembly Expectations
If you are a soon-to-be Hydrow owner and your order has shipped then this article should walk you through what happens next! Note that these expectations assume you have selected the "In Home Deliv... -
Who will be Delivering my Hydrow?
We have partnered with XPO for our final-mile delivery. 10 to 14 days prior to delivery, Hydrow and XPO will both be in touch so you can pick your delivery date and get ready! From there, they will...
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Help with Billing Through Klarna
If you signed up for installment billing when purchasing your Hydrow from our website, this was done through by our financing partner, Klarna. You can see your remaining balance & statement, manage... -
Is there a Warranty on Accessories?
Yes. Accessories sold through our website (Mat, Upright Storage Kit, Bluetooth peripherals, etc.) do have a warranty which is covered in the "Accessories" section under our general warranty documen... -
Hydrow Return Policy
We are sure you’re going to love your Hydrow! If you are not satisfied with Hydrow, you can return it for a replacement or refund. Your Hydrow must be returned within 14 days after you receive del...
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How Do I Change my Billing and Payment info?
Currently the following actions cannot be done directly on Hydrow and will require contacting Customer Care for assistance: Adding a new payment card Updating an existing payment card Changing a b... -
How Much Does Membership Cost?
The monthly membership fee for Hydrow's service is $38 USD / month (plus tax) and is typically billed monthly. This membership is per household, so with a single membership account you can create m... -
What is Included with the Hydrow Membership?
A Hydrow Membership costs $38/month per household and includes: Daily Live Outdoor Reality (LOR)™ workouts with Hydrow Athletes, including Olympians and World-Class rowers. Click here see our line... -
Is it Possible to Have Multiple Users on the Same Hydrow?
Yes, absolutely! Only one paid membership per Hydrow is required, even if you have multiple users in your home who row on it! Your friends and family will all be able to have separate accounts on y... -
Can I Purchase a Membership Without a Hydrow?
Currently the Hydrow membership, with access to our live and on-demand workout content, is only available directly on the screen of a Hydrow rower. We may or may not introduce an app-only streaming... -
Without the Membership, what can Hydrow do?
Membership is an integral part of the Hydrow experience and should not be considered an optional part of purchasing. Hydrow can do very little without membership and we absolutely do not recommend...
