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Training Camp FAQ
This article is meant to answer some common questions about our six-week Training Camp program. Most of the information below will also apply to our four-week Endurance Camp program, too! What is H... -
Hydrow Apparel Store FAQ
Where can I buy Hydrow Shirts, Hats, and other swag? A variety of great Hydrow Branded Merchandise is available for order at apparel.hydrow.com Who do I contact if I need help with a Hydrow Ap... -
Is Hydrow Good for Recovery?
First and foremost, we always recommend consulting your healthcare provider before beginning any new exercise routine -- he or she will be able to speak to your specific needs and what’s best for y... -
Hardware Specifications
Listed in this article are specification for the Hydrow rower and screen: Specification Measurement Box Dimensions 91"L x 33"W x 18" H (Packaged)(3... -
Can I Play My Own Music?
No. Hydrow is not able to receive audio from a phone or music player. It also cannot stream from external music services such as Pandora, Spotify, etc.Music for workouts is provided only as part of... -
Can I Add My Own Music or Playlist?
No. Hydrow has no features which would allow you to bring in music from external sources. Hydrow is not, itself, a Bluetooth speaker and cannot be connected to receive audio sent by your phone. Hyd...
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Free Mat Promo - July 2020
What is bundled as part of this promo? We are including a free Hydrow Mat with purchase of a Hydrow from our website! (Click here to see this item on our store) When is this deal running? This pr... -
Where can I try Hydrow Prior to Purchasing?
The easiest way to try Hydrow out is at one of our dealers! We now have a convenient store-finder tool on our website here -
How to Purchase and Pay for the Hydrow Membership.
There are currently two options for how to pay the Hydrow Membership fee. You can choose either one when you purchase: 1. Standard Monthly Billing at $38/month This is the default option and you do... -
Do You Offer Payment Plans or Financing?
Yes! When you purchase through our website you can select to finance your purchase through our billing partner Klarna during checkout. Once you’ve been approved, you’ll receive reminders and can ma... -
How Does the Referral Program Work?
Via our referral program, you can receive a $250 gift card when someone you refer buys a Hydrow. The steps are below: Register with our Ambassador program at https://hydrow.com/refer by choosing "... -
Hydrow 30-Day Risk Free Home Trial
We know that you’re going to love being part of the Hydrow Crew, but if you’re unsure, we completely understand. That’s why Hydrow is offering new members the opportunity to try Hydrow Rower risk f...
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Damage upon Delivery
Please review your item(s) upon delivery. If there is an issue with your order, contact Hydrow's Customer Care team within five (5) days of receipt. If you receive a damaged, defective, or incorrec... -
What if I live in an Apartment?
A lot of our delivery information is written with residential homes in mind. Below are some common questions that we hear from customers who live in apartments, condos, or other building configurat... -
I Didn't Receive an Accessory or Promo Item with My Order
Accessories Accessories ordered from Hydrow.com will ship separately from your Hydrow. We typically email you with a UPS tracking number automatically when these items ship. This means that other ... -
Are you still shipping? Are there delays due to COVID-19 (Corona Virus)?
Yes, we are still shipping! Hydrow remains dedicated to our customers and will continue to ship Hydrows as long as we can ensure the safety of our customers and staff. UPDATE as of 7/31/20 Mostly ... -
Can I find a Tracking Number for my Hydrow Order?
Thanks for your patience! Total delivery time after you order Hydrow is currently estimated at 3-5 weeks in all regions. More complete info on tracking a Hydrow shipment follows below. Due to... -
When Will I Receive my Water Bottle? (or Other Reward)
So, you've just crossed a rowing milestone such as 100K meters that comes with a swag reward, and you're wondering when you might see that item arrive. First of all: Congratulations on your achiev...
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Hydrow Order Cancellation Policy
Hydrow orders that have been placed through our website can be cancelled by Contacting Customer Service via email or phone anytime before they have shipped from our warehouse. Note that orders ship... -
Help with Billing Through Klarna
If you signed up for installment billing when purchasing your Hydrow from our website, this was done through by our financing partner, Klarna. You can see your remaining balance & statement, manage... -
Is there a Warranty on Accessories?
Yes. Accessories sold through our website (Mat, Upright Storage Kit, Bluetooth peripherals, etc.) do have a warranty which is covered in the "Accessories" section under our general warranty documen... -
Hydrow Return Policy
30-Day Risk Free Home Trial For first-time customers purchasing Hydrow through our website, we are pleased to offer a 30-Day Risk Free Home Trial. With this offer, if you elect to return, you will ...
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What is Included with the Hydrow Membership?
Membership for a Hydrow rower costs $38/month per household and includes: Daily Live Outdoor Reality (LOR)™ workouts with Hydrow Athletes, including Olympians and World-Class rowers. Click here se... -
Does Hydrow Come With a Free Membership Period?
No. Hydrow does not include any complimentary membership or free trial period with purchase. For details on how to set up your subscription after purchase see these articles: How to Purchase and P... -
How Do I Cancel my Hydrow Digital Basic Subscription?
Cancellation for an app-only subscription must be done on your iOS device through the app store. You can see a guide from Apple on how to manage your subscriptions here. Alternatively: You can re... -
Hydrow Digital Basic Subscription FAQ
This page offers details on our Digital Basic Subscription and answer some common questions about it. If you are looking for details about the Standard On-Hydrow membership, See this article instea... -
What if I Own More Than One Hydrow?
A Hydrow Membership can only be active for one Hydrow Rower at a time. If you purchase two or more Hydrow rowers, you may or may not need a paid membership for each. Read on to clarify your use cas... -
What is "Just Row" Mode?
The Hydrow rower is intended to be purchased and used with the Hydrow Membership. Any Hydrow that is being used without an active membership can be used only in "Just row" mode as shown above. The...
