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Training Camp FAQ
This article is meant to answer some common questions we get about our 6-week "Training Camp" Program. What is Hydrow Training Camp? How does it work? Training camp is a 6-week program designed to... -
What Heart Rate Monitors Work with Hydrow?
When Choosing a Heart Rate Monitor (HRM) for use with Hydrow consider the following: Choose a model that can connect via Bluetooth. - Hydrow does not support ANT+ or other connection types. Many H... -
Hardware Specifications
Listed in this article are specification for the Hydrow rower and screen: Specification Measurement Dimensions 86"L x 25"W x 47"H from floor to top ... -
Can I Play My Own Music?
No. Hydrow is not able to receive audio from a phone or music player. It also cannot stream from external music services such as Pandora, Spotify, etc.Music for workouts is provided only as part of... -
Can I Add My Own Music or Playlist?
No. Hydrow has no features which would allow you to bring in music from external sources. Hydrow is not, itself, a Bluetooth speaker and cannot be connected to receive audio sent by your phone. Hyd... -
Is Hydrow Good for Beginners?
Yes! Hydrow is great for easing rowers of any skill level into the sport. Whether you're... A fresh beginner, completely new to rowing... A novice with a little experience on other rowing machines...
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Holiday "Gift With Purchase" Promotion
For orders placed through our website between December 5th and December 22nd, an extra gift was included automatically with purchase. This gift was a limited edition Hydrow coffee table "Year Book... -
Hydrow 30-Day Risk Free Home Trial
We know you’re going to love being part of the Hydrow Crew, but if you’re unsure, we completely understand. That’s why Hydrow is offering new members the opportunity to purchase a Hydrow Rower risk... -
What is Klarna?
Shop now, pay later with Klarna! We’ve partnered with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want. It’s smooth and simple Select Kl... -
How to Purchase and Pay for the Hydrow Membership.
There are currently two options for how to pay the Hydrow Membership fee. You can choose either one when you purchase: 1. Standard Monthly Billing at $38/month This is the default option and you do... -
My Card was Declined when Trying to Buy Hydrow
The most common cause of this is when the name or billing info you have entered does not exactly match the information attached to your card in your Bank's records. Double check this information fi... -
Can I still get the Black Friday deal?
The Black Friday/Cyber Monday special offered through our retail partner, Best Buy, was a limited-time, limited-quantity offer and ended on Monday, December 2, 2019. This discount was a one-time p...
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When Will I Receive my Water Bottle? (or Other Reward)
So, you've just crossed a rowing milestone such as 100K meters that comes with a swag reward, and you're wondering when you might see that item arrive. First of all: Congratulations on your achiev... -
Where do you ship?
Currently, we are shipping only within the lower 48 continental states (U.S.A). Outside that, we do have at least one dealer in Alaska and one dealer in Canada who Carry HydrowWe cannot ship outsid... -
What are the Delivery Options?
Note: Hydrow ships in a large box; the box is 91" x 33" x 18" and weighs 197 lbs. The box is clearly branded with the Hydrow logo on all sides. If you order from our website there are two options f... -
Hydrow Standard (Porch) Delivery Expectations
If you're a soon-to-be Hydrow owner who selected Standard (Porch) Delivery, this article will walk you through what happens next! If you chose the In-Home Assembly delivery option, please see: Hydr... -
Hydrow In-Home Delivery & Assembly Expectations
If you are a soon-to-be Hydrow owner and your order has shipped then this article should walk you through what happens next! Note that these expectations assume you have selected the "In Home Deliv... -
Who will be Delivering my Hydrow?
We have partnered with XPO for our final-mile delivery. 10 to 14 days prior to delivery, Hydrow and XPO will both be in touch so you can pick your delivery date and get ready! From there, they will...
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Hydrow Order Cancellation Policy
Hydrow orders that have been placed through our website can be cancelled by Contacting Customer Service via email or phone anytime before they have shipped from our warehouse. Note that orders ship... -
Help with Billing Through Klarna
If you signed up for installment billing when purchasing your Hydrow from our website, this was done through by our financing partner, Klarna. You can see your remaining balance & statement, manage... -
Is there a Warranty on Accessories?
Yes. Accessories sold through our website (Mat, Upright Storage Kit, Bluetooth peripherals, etc.) do have a warranty which is covered in the "Accessories" section under our general warranty documen... -
Hydrow Return Policy
30-Day Risk Free Home Trial We offer a 30-Day Risk Free Home Trial. for first-time Hydrow customers, purchasing directly from Hydrow.com only. With this offer, if you elect to return, you will rece...
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What is Included with the Hydrow Membership?
A Hydrow Membership costs $38/month per household and includes: Daily Live Outdoor Reality (LOR)™ workouts with Hydrow Athletes, including Olympians and World-Class rowers. Click here see our line... -
What if I Own More Than One Hydrow?
A Hydrow Membership can only be active for one Hydrow Rower at a time. If you purchase two or more Hydrow rowers, you may or may not need a paid membership for each. Read on to clarify your use cas... -
What is "Just Row" Mode?
The Hydrow rower is intended to be purchased and used with the Hydrow Membership. Any Hydrow that is being used without an active membership can be used only in "Just row" mode as shown above. The... -
How Do I Change my Billing and Payment info?
Currently the following actions cannot be done directly on Hydrow and will require contacting Customer Care for assistance: Adding a new payment card Updating an existing payment card Changing a b... -
How Much Does Membership Cost?
The monthly membership fee for Hydrow's service is $38 USD / month (plus tax) and is typically billed monthly. If you prefer to pre-pay in advance or gift a year of membership to someone else, it i... -
Is it Possible to Have Multiple Users on the Same Hydrow?
Yes, absolutely! Only one paid membership per Hydrow is required, even if you have multiple users in your home who row on it! Your friends and family will all be able to have separate accounts on y...
