-
What is Hydrow?
Hydrow is the Live Outdoor Reality (LOR)™ rower, created with inclusivity in mind—for anyone, at any level of fitness. Hydrow delivers a live, on-river, outdoor rowing experience at home that engag... -
What's Unique about Hydrow's Technology?
We stream live and on-demand workouts straight to your Hydrow at home or at the gym. In addition to this, Hydrow utilizes electromagnetic, software-driven resistance all within a sturdy, versatile,... -
What is the footprint/ What are the dimensions of Hydrow?
The footprint of the Hydrow is 86″ long by 25″ wide and 47” high (floor to top of screen), so it can fit within extremely close quarters. It can be stored upright with an upright storage kit that... -
What is the Minimum and Maximum Size for Hydrow Users?
The maximum user weight is 375 lbs and it is tested for users with up to a 36” inseam. There is no minimum size or weight for Hydrow. It's one of the most versatile pieces of fitness equipment for ... -
What are the Benefits of Hydrow?
Now more than ever, people’s over-scheduled, stressful lives leave little time for meaningful exercise and the soul-enriching opportunity to connect with the outdoors. Hydrow’s Live Outdoor Reality... -
Is Hydrow Quiet?
Hydrow utilizes electro-magnetic, software-driven resistance in a sturdy, versatile and sleek design. Because magnetic resistance is a frictionless technology, Hydrow offers a quiet fitness experi...
FAQ
FAQ
Menu
-
Payment Options
You can choose to either pay for Hydrow upfront and in full, or put a deposit down for Hydrow. Both payment options are available through our website. At this time we don't offer payment plans but... -
Where can I try Hydrow Prior to Purchasing?
Right now you can try Hydrow at Gym Source in Newton, MA or at the Rhone pop-up store in Times Square and Batch in Hudson Yards, New York. We are currently working on adding more pop-up locations a... -
What are the Risks & Challenges of Pre-Ordering Hydrow Today?
While we have a solid design and a concrete plan to build and test our machine, there are always risks associated with solving problems that may come up during testing. There is a small risk of ti...
-
Where We Ship
Initially, we are shipping within the lower 48 continental states (U.S.). We are not taking International orders currently but plan to in the future. Please sign up for emails and stay in touch. A... -
Delivery Options
Hydrow ships in a large box; the box is 91" by 33" by 18" and weighs 197 lbs. We can also provide an in-home delivery and setup service if requested during checkout (additional $150... -
Why do I have to wait so long? I want it now!
This is not just pre-orders: You’re helping to build the community, and we need to confirm how many to make for this batch. This is the first of its kind, and you’ll be glad you waited. We will se... -
When We Plan To Start Shipping
We began shipping the first batch of Hydrow orders to Indiegogo (crowdfunding) customers starting in May 2019 and will continue to ship to our Indiegogo supporters throughout the summer months. If ...
-
Warranty & Satisfaction Guarantee
We are sure you’re going to love your Hydrow! We are so sure, we’ll offer you a full refund for up to 14 days after date of delivery. If you are not satisfied, we will accept a return but will requ... -
What is your Refund Policy?
Prior to shipping, we offer a full refund. All you have to do is contact us. We are sure you’re going to love your Hydrow! We are so sure, we’ll offer you a full refund for up to 14 days after date...
-
Can I Purchase a Membership Without a Hydrow?
We hope to introduce an app-only feature in the future. Currently, the membership is only available on a Hydrow. -
Without the Membership, what can Hydrow do?
Hydrow will have basic functionality without the app membership. You’ll be able to access the custom resistance settings, in-workout stats, and a few basic workouts. -
What is Included with the Hydrow Membership?
A Hydrow membership includes: Daily Live Outdoor Reality (LOR)™ rows with our team of Hydrow athletes and access to the live leaderboard. The full library of rowing workouts that span multiple lev... -
Will there be an Option to Have Multiple Users on the Same Hydrow?
Yes, absolutely! Your friends and family will all be able to have separate accounts and use your Hydrow.
