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What is Hydrow?
Hydrow is the Live Outdoor Reality (LOR)™ rower, created with inclusivity in mind—for anyone, at any level of fitness. Hydrow delivers a live, on-river, outdoor rowing experience at home that engag... -
What's Unique about Hydrow's Technology?
There are many factors that make Hydrow unique from anything else out on the market! You can read about just a few of them below. We are the only company to offer a Live Outdoor Reality (LOR)™ exp... -
What is the footprint/ What are the dimensions of Hydrow?
The footprint of the Hydrow is 86″ long by 25″ wide and 47” high (floor to top of screen), so it can fit within extremely close quarters. It can be stored upright with an Upright Storage Kit that... -
What is the Minimum and Maximum Size for Hydrow Users?
The maximum user weight limit is 375 lbs and it is tested for users with up to a 36” inseam. There is no minimum size or weight for Hydrow. It's one of the most versatile pieces of fitness equipme... -
What Heart Rate Monitors Work with Hydrow?
When Choosing a Heart Rate Monitor (HRM) for use with Hydrow consider the following: Choose a model that can connect via Bluetooth. - Hydrow does not support ANT+ or other connection types. Many H... -
Can I Play Other Content or Watch TV on Hydrow's Screen?
No. Hydrow's monitor is a dedicated device for streaming Live Outdoor Reality™ workout content and rowing statistics only. It is not possible to stream other media, browse the internet, or watch no...
FAQ
FAQ
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What is the Price? How much Does Hydrow cost?
Current pricing for purchasing a Hydrow can always be found on this page. In addition to buying the hardware there is also a $38/month Membership fee for our workout content and other benefits. Th... -
Do You Offer Payment Plans or Financing?
We do not yet offer payment plans through our website. We hope to be able to add this option sometime in the future! For now, note that Hydrow can also be purchased through our Retailers & Dealers,... -
Where can I try Hydrow Prior to Purchasing?
The easiest way to try Hydrow out is at one of our dealers! The following is a list of locations which have Hydrow demo models available on the floor for you to try out. This article will be updat... -
How do I Use my Discount Code?
If you have received a special offer you can use it on our website: Visit hydrow.com and choose the "Shop now" button: Place Hydrow and any other accessories into your cart then choose "Checkout"...
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Where We Ship
Initially, we are shipping within the lower 48 continental states (U.S.). We are not taking International orders currently but may do so in the future. Please sign up for emails and stay in touch. ... -
Delivery Options
Note: Hydrow ships in a large box; the box is 91" x 33" x 18" and weighs 197 lbs. There are two options for your Hydrow delivery: Hydrow Standard (Porch) Delivery Expectations Hydrow In-Home Deli... -
Hydrow Standard (Porch) Delivery Expectations
If you're a soon-to-be Hydrow owner who selected Standard (Porch) Delivery, this article will walk you through what happens next! If you chose the In-Home Assembly delivery option, please see: Hydr... -
Hydrow In-Home Delivery & Assembly Expectations
If you are a soon-to-be Hydrow owner and your order has shipped then this article should walk you through what happens next! Note that these expectations assume you have selected the "In Home Deliv... -
Who will be Delivering my Hydrow?
We have partnered with XPO for our final-mile delivery. 10 to 14 days prior to delivery, Hydrow and XPO will both be in touch so you can pick your delivery date and get ready! From there, they will... -
Can I Change My Delivery Address After Ordering?
This can only be done within the first day or two after your order is placed and before Hydrow has shipped from the warehouse. If you need to change an address please Contact Hydrow Customer Care f...
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How Much Does Membership Cost?
The monthly membership fee for Hydrow's service is $38 USD / month (plus tax) and is billed monthly This membership is per household, so with a single membership account you can create multiple pro... -
What is Included with the Hydrow Membership?
A Hydrow Membership costs $38/month per household and includes: Daily Live Outdoor Reality (LOR)™ workouts with Hydrow Athletes, including Olympians and World-Class rowers. An ever-growing library... -
Is it Possible to Have Multiple Users on the Same Hydrow?
Yes, absolutely! Only one paid membership per Hydrow is required, even if you have multiple users in your home who row on it! Your friends and family will all be able to have separate accounts on y... -
Can I Purchase a Membership Without a Hydrow?
Currently, the Hydrow membership with access to our live and on-demand workout content is only available directly on the screen of a Hydrow rower. We may or may not introduce an app-only streaming ... -
Without the Membership, what can Hydrow do?
Membership is an integral part of the Hydrow experience and should not be considered an optional part of purchasing. Hydrow can do very little without membership and we absolutely do not recommend... -
What is Stripe?
Stripe is our partner for secure payment processing with your monthly Hydrow Subscription. They are a well established and widely used payment service. You can find more information about their bus...
