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Training Camp FAQ
This article is meant to answer some common questions about our six-week Training Camp program. Most of the information below will also apply to our four-week Endurance Camp program, too! What is H... -
Can I Log-in to Other Hydrows With My Profile to Track Progress?
Yes! With a Hydrow profile you can log into any other Hydrow Rower: At Home Your Friend's Home The Gym A Hotel Your Building's Fitness Center Your Stats, Milestone Progress, Workout History, and ... -
Is Hydrow Safe for Use With a Pacemaker?
Generally, yes. As long as your doctor has cleared you for heavy physical exercise like rowing, the Hydrow will be safe to use. Hydrow's electromagnetic resistance is both well-shielded and tested ... -
How Much Bandwidth Does Hydrow Need?
We recommend a dedicated 10 Mbps of bandwidth for Hydrow to ensure smooth streaming and a seamless connected-fitness experience. This should be well-within the capability of most homes that use a B... -
How Does Hydrow donate to Water.org?
For every 25 days you row, Hydrow donates to Water.org, helping the organization continue their mission of bringing water and sanitation to the developing world. You can see your personal progress ... -
Where Do You Film?
A great deal of our premium workout content is filmed on our two home waterways: The Charles River - Boston MA (Summer) Indian Creek - Miami Beach FL. (Winter) However, we also like to keep thing...
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FAQ
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Does Hydrow Offer Tax Exemptions on Purchases with Medical Documentation?
As a fitness equipment manufacturer, we are required to collect sales tax for all purchases as required by the state where the Hydrow will be shipped. We are not a medical or healthcare equipment p... -
GovX Purchase Process
Interested in purchasing Hydrow through GovX? Follow these steps to verify and obtain your code: PART 1 - Verify with GovX Add Hydrow to your cart. Go to your cart page and scroll to the bottom. C... -
Contact Our Sales Team!
Thinking about joining us on the water? We would love the chance to answer your questions! For pre-purchase questions or help with buying Hydrow you can reach the Hydrow Sales Team by the following... -
What are the Starter & Pro Packages?
On our store, shop.hydrow.com You can choose to purchase the Hydrow on its own, with accessories, or as part of a package. This article talks about the differences in what you get with each of thes... -
How to Purchase and Pay for the Hydrow Membership
There are currently two options for how to pay the Hydrow Membership fee. You can choose either one when you purchase: 1. Standard Monthly Billing at $38 USD/month + tax* This is the default option... -
Hydrow Extended Warranty and Accidental Damage Protection (Clyde Protection Plan)
Hydrow has partnered with Clyde to allow you to purchase extended warranty and accidental damage and handling protection coverage for your Hydrow rower. Note this article details only the extend...
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My order tracking shows "delivered" but I don't have it yet?
The process will be different depending on whether you are tracking your Hydrow Rower via CEVA, or an accessory or milestone reward via small parcel carrier (UPS, FedEX, USPS, etc.). Hydrow Rower: ... -
Delivery Damage
This information is for orders placed directly with Hydrow on our online web store. If you purchased or received delivery through one of our retailers, like Best Buy, please contact them for resolu... -
Hydrow Standard Delivery: What if I Live in an Apartment?
Live in an apartment and expecting a Hydrow Delivery? This article contains information for those who live in apartments, condos, or other multi-unit building configurations and will receive their ... -
Hydrow Accessory Shipments
Accessories Accessories ordered from Hydrow.com will ship separately from your Hydrow. Unlike Hydrow, which ships via freight, your Hydrow accessories will ship via UPS or USPS. When your accesso... -
Are you still shipping? Are there delays due to COVID-19 (Corona Virus)?
Yes, we are still shipping! Hydrow remains dedicated to our customers and will continue to ship Hydrows as long as we can ensure the safety of our customers and staff. UPDATE as of 5/7/21 Mostly d... -
Tracking your Hydrow Rower Shipment
This article shares information about shipping and delivery of your Hydrow rower. For more information about Hydrow accessories or gifts with purchase shipments, please see Hydrow Accessory Shipmen...
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Canceling Your Hydrow Order
You may cancel your Hydrow order anytime prior to delivery. If you cancel your order prior to shipment, you will be refunded in full to your original form of payment. If you cancel your order af... -
Help with Billing Through Klarna
If you signed up for installment billing when purchasing your Hydrow from our website, this was done through by our financing partner, Klarna. You can see your remaining balance & statement, manage... -
Hydrow Return Policy
This article contains information regarding returns for purchases made directly through Hydrow's Online Store. See more information about Hydrow's 30-Day Risk Free Home Trial offer here. Returnin...
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What is Included with the Hydrow Membership?
Membership for a Hydrow Rower costs $38 USD/month + applicable tax. Only one paid membership per Hydrow is needed and includes: Multiple user profiles to let everyone in your household to keep tra... -
How Can I View My Billing History?
For purposes of reimbursement customers often ask how to view a list of all their membership charges. The best way to see your individual receipts & invoices is: Visit our billing portal: billing... -
Does Hydrow Come With a Free Membership Period?
No. Hydrow does not include any complimentary membership or free trial period with purchase. For details on how to set up your subscription after purchase see these articles: How to Purchase and P... -
How Do I Cancel My Hydrow Digital Basic (app only) Subscription?
Cancellation for this app-only subscription must be done on your iOS or Android device through the device's app store. You can see a guide from Apple on how to manage your subscriptions here. The... -
Hydrow Digital Basic Subscription FAQ
This page offers details on our Digital Basic Subscription and answer some common questions about it. If you are looking for details about the Standard On-Hydrow membership, See this article instea... -
What if I Own More Than One Hydrow?
A Hydrow Membership can only be active for one Hydrow Rower at a time. If you purchase two or more Hydrow rowers, you may or may not need a paid membership for each. Read on to clarify your use cas...
