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Training Camp FAQ
This article is meant to answer some common questions about our six-week Training Camp program. Most of the information below will also apply to our four-week Endurance Camp program, too! What is H... -
Is Hydrow Safe for Use With a Pacemaker?
Generally, yes. As long as your doctor has cleared you for heavy physical exercise like rowing, the Hydrow will be safe to use. Hydrow's electromagnetic resistance is both well-shielded and tested ... -
How Much Bandwidth Does Hydrow Need?
We recommend a dedicated 10 Mbps of bandwidth for Hydrow to ensure smooth streaming and a seamless connected-fitness experience. This should be well-within the capability of most homes that use a B... -
How Does Hydrow donate to Water.org?
For every 60 days you row, Hydrow donates to Water.org, helping the organization continue their mission of bringing water and sanitation to the developing world. You can see your personal progress ... -
Where Do You Film?
A great deal of our premium workout content is filmed on our two home waterways: The Charles River - Boston MA (Summer) Indian Creek - Miami Beach FL. (Winter) However, we also like to keep thing... -
Hydrow Apparel Store FAQ
Where can I buy Hydrow Shirts, Hats, and other swag? A variety of great Hydrow Branded Merchandise is available for order at apparel.hydrow.com Who do I contact if I need help with a Hydrow Ap...
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GovX Purchase Process
Interested in purchasing Hydrow through GovX? Follow these steps to verify and obtain your code: PART 1 - Verify with GovX Add Hydrow to your cart. Go to your cart page and scroll to the bottom. C... -
Contact Our Sales Team!
Thinking about joining us on the water? We would love the chance to answer your questions! For pre-purchase questions or help with buying Hydrow you can reach the Hydrow Sales Team by the following... -
What are the Starter & Pro Packages?
On our store, shop.hydrow.com You can choose to purchase the Hydrow on its own, with accessories, or as part of a package. This article talks about the differences in what you get with each of thes... -
How to Purchase and Pay for the Hydrow Membership.
There are currently two options for how to pay the Hydrow Membership fee. You can choose either one when you purchase: 1. Standard Monthly Billing at $38/month This is the default option and you do... -
Hydrow Extended Warranty and Accidental Damage Protection (Clyde Protection Plan)
Hydrow has partnered with Clyde to allow you to purchase extended warranty and accidental damage and handling protection coverage for your Hydrow rower. Note this article details only the extend... -
Where can I try Hydrow Prior to Purchasing?
The easiest way to try Hydrow out is at one of our dealers! Enter your Zip Code into our store finder tool to learn where you can try Hydrow: https://hydrow.com/tryhydrow/
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Damage upon Delivery
Please review your item(s) upon delivery. If there is an issue with your order, contact Hydrow's Customer Care team within five (5) days of receipt. If you receive a damaged, defective, or incorrec... -
What if I live in an Apartment?
A lot of our delivery information is written with residential homes in mind. Below are some common questions that we hear from customers who live in apartments, condos, or other building configurat... -
I Didn't Receive an Accessory or Promo Item with My Order
Accessories Accessories ordered from Hydrow.com will ship separately from your Hydrow. We typically email you with a UPS tracking number automatically when these items ship. This means that other ... -
Are you still shipping? Are there delays due to COVID-19 (Corona Virus)?
Yes, we are still shipping! Hydrow remains dedicated to our customers and will continue to ship Hydrows as long as we can ensure the safety of our customers and staff. UPDATE as of 11/30/20 Mostly... -
Can I find a Tracking Number for my Hydrow Order?
Thanks for your patience! Total delivery time after you order Hydrow is currently estimated at 6-8 weeks in all regions.Due to its size and weight (~200lbs when boxed) Hydrow cannot be shipped via ... -
When Will I Receive my Water Bottle? (or Socks)
So, you've just crossed a rowing milestone such as 100K meters that comes with a swag reward, and you're wondering when you might see that item arrive. First of all: Congratulations on your achiev...
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Hydrow Order Cancellation Policy
Hydrow orders that have been placed through our website can be cancelled by Contacting Customer Service via email or phone anytime before they have shipped from our warehouse. Note that orders ship... -
Help with Billing Through Klarna
If you signed up for installment billing when purchasing your Hydrow from our website, this was done through by our financing partner, Klarna. You can see your remaining balance & statement, manage... -
Is there a Warranty on Accessories?
Yes. Accessories sold through our website (Mat, Upright Storage Kit, Bluetooth peripherals, etc.) do have a warranty which is covered in the "Accessories" section under our general warranty documen... -
Hydrow Return Policy
30-Day Risk Free Home Trial For first-time customers purchasing Hydrow through our website, we are pleased to offer a 30-Day Risk Free Home Trial. With this offer, if you elect to return, you will ...
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What is Included with the Hydrow Membership?
Membership for a Hydrow rower costs $38/month per household and includes: Daily Live Workouts with Hydrow Athletes, including Olympians and World-Class rowers. An ever-growing library of On-Deman... -
How Can I View My Billing History?
For purposes of reimbursement customers often ask how to view a list of all their membership charges. The best way to see your individual receipts & invoices is: Visit our billing portal: billing... -
Does Hydrow Come With a Free Membership Period?
No. Hydrow does not include any complimentary membership or free trial period with purchase. For details on how to set up your subscription after purchase see these articles: How to Purchase and P... -
How Do I Cancel my Hydrow Digital Basic Subscription?
Cancellation for an app-only subscription must be done on your iOS device through the app store. You can see a guide from Apple on how to manage your subscriptions here. Alternatively: You can re... -
Hydrow Digital Basic Subscription FAQ
This page offers details on our Digital Basic Subscription and answer some common questions about it. If you are looking for details about the Standard On-Hydrow membership, See this article instea... -
What if I Own More Than One Hydrow?
A Hydrow Membership can only be active for one Hydrow Rower at a time. If you purchase two or more Hydrow rowers, you may or may not need a paid membership for each. Read on to clarify your use cas...
