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Hydrow Private Coaching FAQ

 

You can also find detailed information at the Hydrow Private Coaching page.

 

Sign-up and  Schedule Private Coaching Session in the MINDBODY platform:

    1. Create a MindBody Account (note: this is NOT your Hydrow login)
      • Hydrow Private Coaching requires you to sign up (as a new user) for MINDBODY, the third-party platform we use to facilitate our private coaching sessions.
    2. View your sessions by clicking My Account.
    3. Select the Schedule tab to view the sessions you have booked.
      • If you have not booked a session, the platform will display the following message: Looks like your schedule is empty.
    4. Select from the available dates and times to schedule your session. 

Members who have received an invitation or are seeking information around the time of scheduling can reach out to privatecoaching@hydrow.com.

Reschedule or Cancel your Private Coaching session

Note: You may cancel your scheduled session up to 24 hours before it begins to reschedule or for a full refund. Sessions canceled fewer than 24 hours in advance will incur a cancelation fee. 

  1. Login to your MINDBODY Account.
  2. View your sessions by clicking My Account.
  3. Select the Schedule tab to view the sessions you have booked. 
  4. Reschedule or Cancel the session by clicking Cancel. 
    • Note: You will not be able to cancel a session if it is within 24 hours of the session's start time.
  5. On the Passes tab, you can view how many sessions you have credited in your account. This is also where any sessions canceled more than 24 hours in advance of their start will display so you can reschedule. 

For the best experience with your session:

  • Prior to your session, you will be sent an email with some steps you can take to prepare. Look for an email with the subject line: Prepare for your Hydrow coaching session
  • For the best experience, you can join your session using the MINDBODY app or using the Google Chrome Browser.  Other browsers, such as Apple Safari, are not supported. 
  • Note: Your MINDBODY password is different from your Hydrow username and password. 

On the day of your session: 

  • Our team will email you a private link to your MINDBODY livestream session 30 minutes prior to the beginning of your scheduled appointment time. 
    • If you did not receive this link, check your email spam or promotional folders for an email with the following subject line: Here's the link to Hydrow Private Coaching (30-Minute Session, 1:1)

Joining the MINDBODY livestream:

  • You must be logged into the same MINDBODY account that you used to book your coaching session for the livestream link to work.
  • For the best experience, you can join your session using the MINDBODY app or using the Google Chrome Browser.  Other browsers, such as Apple Safari, are not supported. 
  • Livestream concerns can be addressed here: Joining the MindBody livestream.

Joining with a Computer (Mac or PC):

  • Permissions: When Browser MINDBODY asks to access your camera and audio, you need to say “yes” 
  • Audio Echo: Settings > Audio. Your input and output must be the SAME device. If not, you will create an audio loop that will not provide a good experience.

Joining with an iPad or iPhone:

  • For the best experience, we do not recommend using a phone or tablet due to the small screen size and potential software compatibility issues. We recommend using a laptop computer to make the most out of your session. 
  • Note, we do not use use the camera found on Hydrow Hydrow's monitor conduct these sessions as it is currently disabled. 

 FAQ:

What is Hydrow Private Coaching?

Private Coaching offers you personalized 1-on-1 help with your form, your fitness goals, and other key parts of your Hydrow fitness journey. 

What are the benefits?

Our aim is to help you to get the most out of your Hydrow through technical proficiency and understanding of the rowing stroke, as well as helping you create a habit out of using the Hydrow to get faster, live healthier, and be happier. 

How do I sign up?

We use "MINDBODY Virtual Wellness" as our current platform for our private coaching sessions. You can go to our sign up page, then book time with one of our rowing experts through this platform.

How much does it cost?

Our current rate is $49 for a 30-minute session, which includes time for form analysis, technique instruction, and goal review. An additional email with your session takeaways and next steps is also included as a follow-up to the session. Our rate for our more comprehensive 3 session Journey is $139.

What tools/hardware will I need?

You will need your Hydrow, 4-6 feet of space to give your coach a full side view of your rowing stroke and a device with a camera (preferably a laptop) that can support the Mindbody platform.

Who will be coaching my private session?

We have incredibly knowledgeable and experienced rowing experts, meet them here. You will be paired with a coach based on scheduling.

What should I expect from a coaching session?

Your coach will customize your session  to your personal goals and needs based on your pre-session questionnaire. During your 1:1 session, our expert coaches will analyze your form, provide corrective feedback, and prescribe specific drills and workouts to best suit your goals. 

Can someone else join or share my session?

No. Our sessions are intentionally one-on-one to maximize progress towards your unique goals. 

Is it available to non Hydrow owners?

No, because we believe that we have curated the best experience combining our personal coaching to align with our beautiful athlete led workouts on our unique machine. 

Can I be coached by the on-screen athletes?

No. The Athletes have a busy filming schedule and don't have space to offer these type of sessions. We instead have a group of dedicated private coaches ready to work with you one on one.

Do I have to be a beginner to sign up for this service?

No, we welcome athletes of all skill and experience levels, and our coaches are here to help you from your first meter to your millionth. 

What is the cancellation policy?

If you need to cancel or reschedule a private coaching session, a minimum of 24-hours-notice is required in order to avoid a full charge for the lesson fee. You can cancel your reservation by visiting the MINDBODY website, or using the MINDBODY app. Failure to do so results in forfeiture of the session without a refund.

(note: Hydrow's support team cannot cancel or refund charges from MINDBODY)

What happens if I encounter technical difficulties with the MINDBODY app? (lost WiFi connection, video call dropped, MINDBODY not working, etc.)?

In the case of technical issues interfering with your session, please visit support.mindbodyonline.com or contact MINDBODY support at 1-877-755-4279 

 

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