Hydrow is one of the newest connected fitness devices in the industry. Because we are new to market, we are consistently renegotiating contracts with the third party providers we work with in order to provide a better experience to our customers.
On September 20, 2020 we raised our price slightly to offset a new contract with a different shipping provider. After a trial period, we believe that this new provider will be more responsive, reliable and better positioned to handle the increasing popularity (and orders) of Hydrow. Not many shipping companies are set up to handle the size, scale and complexity of transporting such a large piece of high-tech equipment, so we select our providers with great care. That can also come at a significant price point. For only $46 more per unit, we deemed this was an important investment in the overall customer experience. Your satisfaction is always our goal, and we hope this will get you on the water with us as quickly, smoothly and efficiently as possible