NOTE: This promotion has ended as of the 15th and cannot be applied to any future orders.
What did this promotion entail?
Purchases of a Hydrow within the promotion dates will had a Heart Rate Monitor included at no additional charge.
What model of heart rate monitor is this?
We were bundling in the "Polar OH1 Optical Heart Rate Sensor" as seen on the Polar website here.
When did this deal run?
This promotion began on 9/01/2020 at 9AM ET and ended 9/15/20.
Will my order qualify for this deal?
Any Hydrow Orders placed on our website during the period of this promotion will automatically include the HRM as well. All orders placed before or after the promotional dates, even slightly, will not qualify.
The Heart Rate Monitor didn't appear in my cart during checkout. Am I still getting them?
Yes, this is normal. This item will not appear in your cart on the website, but will still be sent out as part of your purchase as long as it is made between the relevant dates.
Will the HRM ship with my Hydrow or separately?
This item will ship separately from your Hydrow and may arrive slightly before or after your Hydrow delivery. A separate UPS tracking number for them should be provided by email automatically. We're working hard to make sure that every eligible purchase receives the attached promotional item!
Can I get this deal if I purchase through Best Buy, Amazon or another retailer?
No. Only purchases made on our sales website, https://shop.hydrow.com/ will qualify for this promotion. Other retailers or dealers may choose to run their own specials during this time, however.
I'm doing Hydrow's 30-day risk-free trial. Would I need to return the Heart Rate Monitor too if I decide not to keep Hydrow? - Yes. Absolutely. Any and all promotional items must be returned as part of this policy. Click here for more details
I think I should have it already, but I don't... what should I do?
Please see this article: I Didn't Receive an Accessory or Promo Item with My Order