A lot of our delivery information is written with residential homes in mind. Below are some common questions that we hear from customers who live in apartments, condos, or other building configurations:
What if I do not have a porch or other safe place to leave this delivery?
It is not necessary to have a porch to receive this type of delivery; the team will leave it as close to the entrance of your building as possible. Entirely at driver discretion a Hydrow may be brought into a ground-floor lobby, mail-room or other semi-public area of the building, but we cannot demand this of the delivery drivers or impose any constraints if they choose to do so.
You may be able to check with your building management company for advice on how to best receive this type of delivery
Will the drivers bring Hydrow into my building? Up the stairs or elevator? to my door?
No. Moving Hydrow up to a particular internal or external door of a building (whether by stairs or elevator) is not a part of the Standard Delivery Service that comes with all Hydrow orders during the Pandemic. All deliveries will be performed as "No Contact" drop-offs for safety during COVID-19. Anything additional drivers may do beyond this is entirely at their discretion.
Are there any other options to get Hydrow up to or into my apartment and assembled? What if I live alone?
Depending on the current regulations in your area, you may be able to utilize a local handyman or other professional to assist with moving and assembly. While we do not officially recommend or endorse them, some customers have had success with third-party services provided from ThumbTack.com or taskrabbit.com. Both offer the option for "contactless assembly" during these challenging times.
Any news when the In-Home Delivery and Assembly service might resume?
Not at this time. We will definitely announce it to customers when we resume this service. If you would like to be notified when this happens you can sign up for our email newsletter at the very bottom of Hydrow.com
My living space is a bit compact. Does Hydrow fold up to save space?
Yes, With the correct accessory Hydrow can be tilted up to store vertically and its neck folded in. Click here for more information on how that works.
Will Hydrow bother my neighbors with noise?
As indoor rowing machines go, Hydrow is one of the quietest on the market. Click here for more information.