Live in an apartment and expecting a Hydrow Delivery? This article contains information for those who live in apartments, condos, or other multi-unit building configurations and will receive their Hydrow using Hydrow's Standard Delivery service.
Hydrow's Standard Delivery
What if I don't have a porch or other safe place for my delivery?
- You don't have to have an actual porch to receive this type of delivery. Delivery personnel will leave the boxed Hydrow as close to the first entrance of your building as possible.
- We recommend checking with your building's management or maintenance team for advice on how to best receive a delivery of this type.
- You may be able to request that your Hydrow be delivered to a ground-floor lobby, mail-room or a similar entrance area of your building. Regretfully, delivery personnel are not always able to accomodate this request.
Will the delivery team bring Hydrow into my building or to my door?
- Moving Hydrow up to a particular internal or external door of a building (whether by stairs or elevator) is not part of Hydrow's complimentary (no additional cost) Standard Delivery Service for all Hydrow orders.
- We hope to be able to expand our delivery offerings to include additional delivery options as more of the US opens up, but we are not able to offer that service at this time.
What options do I have if I want Hydrow brought into my home or assembled?
- We have heard from several Hydrow members that they have engaged a local handyman or other professional to assist with moving and assembly of their Hydrow.
- While we don't officially endorse them, our members have had success with third-party services provided from ThumbTack.com or taskrabbit.com. Both offer the option for "contactless assembly" during these challenging times.
- If you require in-home assembly, you may want consider purchasing you Hydrow through one of our authorized retailers who, for a fee, may be able able to offer in-home installation and assembly in their area.
When will Hydrow offer an installation or assembly service?
- We hear our members' feedback in this area and are actively working to resume this delivery option which was suspended in response to the global pandemic. If you would like to be notified when this happens you can sign up for our email newsletter at the very bottom of Hydrow.com
My living space is a bit compact. Does Hydrow fold up to save space?
- Yes, With the correct accessory Hydrow can be tilted up to store vertically and its neck folded in. Click here for more information on how that works.