Accessories ordered from Hydrow.com generally ship separately from Hydrow by UPS. This means that they will arrive slightly before or slightly after. We typically email a tracking number automatically when it ships.
If you have not received a tracking number and your item is more than a week overdue, it may be on backorder. Currently the following items are on back order:
- Hydrow Large Black Machine Mat - (backordered - Estimated available date pending)
- Hydrow Upright Storage Kit - (Backordered until June 2020)
- Bose Soundsport Headphones - (backordered - Estimated available date pending)
For promotional bundle items, please double-check the relevant promotion terms to make sure your order qualifies.
(Orders placed outside the dates of a promotion do not qualify.)
If none of the above provides a good answer about where your accessory is, please contact our customer care team.