Accessories ordered from Hydrow.com (such as the Black Machine Mat) will ship separately from your Hydrow. This means that they will arrive either slightly before or slightly after your Hydrow delivery. We typically email you with a UPS tracking number automatically when it ships.
If you have not received a tracking number and your item is more than a week overdue, it may be on backorder. Currently the following items are on back order:
- Long Black Machine Mat - (Backordered until August)
- Hydrow Upright Storage Kit - (Backordered until Early July 2020)
For promotional bundle items, please double-check the relevant promotion terms to make sure your order qualifies.
(PLEASE NOTE: Orders placed outside the listed dates for a promotion will not qualify to receive that item..)
If none of the above provides a good answer about where your accessory is, please contact our customer care team.