Yes, we are still shipping! Hydrow remains dedicated to our customers and will continue to ship Hydrows as long as we can ensure the safety of our customers and staff.
UPDATE as of 5/7/21
Mostly due to overwhelming demand and not to COVID-19 related safety, Our delivery estimates for orders remain as follows:
- Hydrow orders will take roughly 2-3 weeks for delivery after you order.
- Note: The delivery timeframe for your individual order may be different depending on your date of purchase. Please refer to your order confirmation email for the estimated timeframe associated with your specific order.
- We are entirely unable to expedite shipments beyond that timeframe.
- If you choose to finance your purchase through Klarna, you may be required to make one or more payments before your Hydrow is delivered.
All of us at Hydrow are grateful that we are still able to serve our customers and community when you need it most. As the situation evolves, we thank you for your patience and loyalty, and will update both our website and our customers should shipping and delivery timelines change in the future.
In-home Delivery & Assembly is suspended.
Note: This option has been unavailable since March 2020. We continue to pursue alternative options to enable this service, but we do not have an estimate as to when it may resume.
To ensure the safety and health of all parties, at this time Hydrow is only able to offer contactless deliveries.
All orders will be shipped using Hydrow's Standard Delivery option. This allows CEVA to perform "no contact" deliveries by leaving your boxed Hydrow at the front door, in a garage, or another safe, dry location outside of your home or building.
Out of an abundance of caution our we will be maintaining these same safety guidelines until there is a major shift in the dangers posed by the pandemic. This means that In-Home Delivery & Assembly will not be available anytime in the foreseeable future. We will update this space when any new information on the topic arises.