These steps will restore Hydrow back to its original system state. Your membership and workout history will not be lost, but you will have to reconnect Hydrow to WiFi and log in again to restore your profiles.
WARNING
- This will NOT CANCEL any paid memberships on this Hydrow. To cancel your monthly membership, see Pause or Cancel Membership.
- You will NOT LOSE your workout history.
Why reset Hydrow?
- Change Hydrow's timezone
- Perform a clean WiFi setup
- Clear rower profiles or other personal info from Hydrow
- Troubleshoot other issues
- Our Member Services team asked you to!
Reset Hydrow
- Before you begin, make sure you know your WiFi password, profile username, and profile password. You will need to reconnect to WiFi and log in after this process.
- Tap the the Settings ⚙ icon on Hydrow's screen.
- If you cannot access Hydrow's screen, please proceed to the Reset Hydrow (Manual) steps below.
- In the System section, tap Factory Reset.
- Read the on-screen prompts carefully and tap Continue if you want to continue with the factory reset.
- Hydrow will restart, which can take 2-5 minutes.
- If you don't see the WiFi screen after 5 minutes, reboot your Hydrow.
- Follow the on-screen prompts to connect to WiFi and log in with your username and password.
- Other household members will have to log in with their profile information, too.
- Reconnect any Bluetooth or ANT+ devices.
Reset Hydrow (Manual)
- Turn off power to hydrow using the switch under Hydrow's neck, just above where the body connects to the feet.
- Press and hold the Volume Up key on the right side of the monitor.
- While still pressing the Volume Up key, flip the power switch back to On. Continue to hold the Volume Up key until the Boot Mode menu (shown below) appears on the left side of the screen, then release the Volume Up key.
- If you see a menu with Chinese characters instead of the Boot Mode menu, you like held the Volume Down button instead of Volume Up. Turn Hydrow off and try again.
- If you see a menu with Chinese characters instead of the Boot Mode menu, you like held the Volume Down button instead of Volume Up. Turn Hydrow off and try again.
- Press the Volume Up key until you've selected Recovery Mode.
- Press the Volume Down key to select Recovery Mode.
- Wait for Hydrow to display following Android No Command screen.
- Press and hold the Volume Down key for ~6 seconds and then release. The Recovery Mode menu will appear.
- Use the Volume Up and Volume Down keys to select Wipe data/factory reset. Press and hold down either volume key until the highlight turns green, then release.
- Navigate to the Yes option with the volume keys, then press and hold again until the highlight turns green. This happens very quickly should only last 1-2 seconds before it returns to the previous menu.
- Look for the Data wipe complete message to appear in the bottom left.
- Once the wipe is complete, use the volume keys to select Reboot system now. Hold the key until the highlight turns green.
- Hydrow should reboot as normal. It is normal for boot up to take longer than usual after this process. It should continue to ask for your Wi-Fi password within 2-5 full minutes. (If it takes longer than 5 minutes, it is safe to reboot Hydrow by turning off the power.)