When creating a new account, there are two things that this error could mean:
- You may have entered something in the "Email Address" field that is not a correctly formated as an email address (E.g. firstname.lastname@example.org ) - Double check that your email contains the correct punctuation.
- Your Hydrow username in our system cannot be an email address. If you have entered text formatted as an email address in the "username" field (either intentionally or by mistake) this error will show. Please enter something different in this field.