Note: Commercial activation codes are provided only for Hydrow units bought from a fitness dealer on a commercial license that includes one or more years of service. These are distinct from Home activation codes that an end-consumer would buy on hydrow.com. For Home codes see this article.
How to activate a Commercial Hydrow
- Set up Hydrow according to the instructions
- Connect Hydrow to the internet by Wi-Fi or Ethernet
- If your IT security requires it, you may need to Whitelist Hydrow's MAC address on the building network.
- Create a user profile.
- On the the "Hydrow Membership" screen select "I have an activation code"
- Enter the code provided by the dealer and click the Blue "submit button
- Hydrow will ask for payment information via credit card on the next screen. Do not enter card info here. Continue to the next step.
- Reboot Hydrow by turning off the power button for 10 seconds.
- Start Hydrow up again and log-in with the same user profile you created in step 3.
- Hydrow should proceed and no longer ask for membership or payment info. You should be ready to begin using Hydrow.
If you receive an Error message when you submit your code, or are having other trouble using a Commercial activation code with these steps, please contact our dealer support group via email@example.com or by phone at 1 (833) 449-3769.