Purchases made between November 19, 2021 and December 24, 2021 are eligible for return until January 31, 2022 or 30 days after delivery, whichever is later.
Please also see: Hydrow 30-Day Risk-Free Home Trial.
You may request cancelation of your Hydrow order any time prior to delivery.
- Your order begins processing for shipment immediately after it is placed. Once an order has been placed, we cannot guarantee we will be able to cancel it prior to shipment.
- If your order can be canceled prior to shipment, you will be refunded in full to your original form of payment.
- If your order is canceled after it has shipped, shipping, assembly, and delivery fees are not refundable.
- If your order is canceled after your accessories or other small parcel items included in your order have shipped, these must be returned before receiving a full refund; return shipping is the responsibility of the purchaser.
- If you cancel your Hydrow purchase, you will not be eligible for our Hydrow 30-Day Risk-Free Home Trial for future purchases (applies to purchases made by the same person or email address, or deliveries made to the same household or shipping address, at Hydrow's discretion).
To request the cancelation of your order, simply contact Hydrow Member Services at 1-833-449-3769 with your order number (HYD#) and delivery address. We welcome your thoughts and feedback about what contributed to your decision to cancel.
If your order has been delivered, please review the Hydrow Return Policy.