Purchases made between November 19, 2021 and December 24, 2021 are eligible for return until January 31, 2022 or 30 days after delivery, whichever is later.
Please also see: Hydrow 30-Day Risk-Free Home Trial.
You may cancel your Hydrow order any time prior to delivery.
- If you cancel your order prior to shipment, you will be refunded in full to your original form of payment.
- If you cancel your order after it has shipped, shipping and delivery fees are not refundable.
- If you cancel your order after your accessories or other small parcel items included in your order have shipped, these must be returned for a full refund; return shipping is the responsibility of the purchaser.
- If you cancel your first Hydrow purchase, you will not be eligible for our Hydrow 30-Day Risk-Free Home Trial for future purchases (applies to purchases made by the same person or email address, or deliveries made to the same household or shipping address, at Hydrow's discretion).
Most orders are prepared for shipping within 48 hours of purchase. Contacting us as soon as possible ensures the most swift and efficient order cancelation and processing of your refund.
To cancel your order, simply contact Hydrow Member Services at 1-833-449-3769 with your order number (HYD#) and delivery address. We welcome your thoughts and feedback about what contributed to your decision to cancel.
If your order has been delivered, please review the Hydrow Return Policy.