Try Hydrow for 30 days, risk-free, with our in-home trial. Try our immersive workout experience right from your home, and if it’s not for you, we’ll provide a full refund.
If you’re eligible for Hydrow's home trial and have purchased directly from hydrow.com, you can try your Hydrow rower and - if purchased with your Hydrow -any accessories for up to 30 days after your delivery, risk-free. If you're not satisfied with your Hydrow experience, simply Contact Hydrow Member Services within 30 days of delivery, and we'll arrange a free pickup of your Hydrow rower. We’ll also provide a return shipping label for any accessories. Once your return is complete, you’ll receive a full refund for the rower and any accessories.
Who is eligible for the Hydrow Home Trial?
- Members making their first Hydrow rower purchase
- Members who purchase a Hydrow direct from shop.hydrow.com
- Members who have never had a risk-free home trial
What is refundable?
- Hydrow and any accessories purchased together within 30 days
- Note: Any promotional items included with the order must be returned for a full refund.
- Your on-Hydrow Membership fee for a one-month period
- Return shipping fees from your original delivery location
- Please note: It may take up to 4 weeks for your Hydrow return to be picked up by the delivery team. You will be refunded within 10-14 business days after this pickup. Hydrow is not able to expedite pickups.
- Because of the size and weight of the Hydrow rower, we do not offer a refund for any shipping, delivery, or installation charges that you may have paid for your Hydrow delivery.
How do I request a return?
- Simply contact Hydrow Member Services. We're happy to help!
Hydrow home trial does not apply to the following:
- Hydrow purchases made through our retail partners (e.g., Best Buy)
- Accessories purchased without a Hydrow
- Hydrow Memberships purchased without a rower
- A second Hydrow purchase after a first one was canceled or returned
- More than one Hydrow per order
- Additional Hydrows purchased per household
- Hydrows purchased for Commercial use
- See also: Hydrow Return Policy