We know that you’re going to love being part of the Hydrow Crew, but if you’re unsure, we completely understand. That’s why Hydrow is offering new members the opportunity to try the Hydrow rower risk-free when purchased directly from Hydrow's Online Store.
If you are eligible for Hydrow's Home Trial, you can try your Hydrow rower and, if purchased with your Hydrow, any accessories for up to 30 days after your delivery. If you're not satisfied with your Hydrow experience, simply Contact Hydrow Member Services within 30 days of delivery, and we'll arrange a free pick-up of your Hydrow rower, and provide a return shipping label for any accessories. Once your return is complete you will receive a full refund for the rower and any accessories.
Who is eligible for the Hydrow Home Trial?
- Members making their first Hydrow rower purchase.
- Members who purchase a Hydrow direct from shop.hydrow.com
- Members who have never had a Risk Free Home Trial
What is refundable?
- Hydrow and any accessories purchased together within 30 days
- Note: Any promotional items included with the order must be returned for a full refund.
- Your on-Hydrow membership fee for a one-month period.
- Return shipping fees from your original delivery location.
- Please note: It may take up to 4 weeks for your Hydrow return to be picked up by the delivery team. You will be refunded within 10-14 business days after this pickup. Hydrow is not able to expedite pickups.
- Because of the size and weight of the Hydrow rower, we do not offer a refund for any shipping, delivery, or installation charges that you may have paid for your Hydrow delivery.
How do I request a return?
- Simply Contact Hydrow Member Services. We're happy to help!
Hydrow Home Trial does not apply to the following:
- Hydrow purchases made through our retail partners (e.g., Best Buy)
- Accessories purchased without a Hydrow
- Hydrow Memberships purchased without a rower
- A second Hydrow purchase after a first one was canceled or returned
- More than one Hydrow per order
- Additional Hydrows purchased per household
- Hydrows purchased for Commercial use
- To learn more about Hydrow's Return Policy please click here.