So, you've just crossed a rowing milestone such as 100K meters that comes with a swag reward, and you're wondering when you might see that item arrive.
First of all: Congratulations on your achievement! We really appreciate you making Hydrow a part of your life and we know you want to celebrate your accomplishment right this moment!
While we do track these challenges automatically, there are practical considerations we have to observe as well. Water Bottles, T-shirts, socks and other reward items are batched together and shipped in bulk every month or so to the people who have achieved them. This means that, depending on where in our shipment cycle you complete your challenge, it is likely to be at least a few weeks before your item goes in the mail.
Rest assured that we'll be making note of what you've earned and making sure it gets on its way to you as part of this process. As a small company trying to serve a large and rapidly-growing audience, we really appreciate your patience!