If you signed up for installment billing when purchasing your Hydrow from our website, this was done through by our financing partner, Klarna.
If you have questions about your statement, billing period, or returns/refunds please see Klarna's Help Site here. That site also lists contacts for Live Chat & Phone support from Klarna if you do not find the answer you are looking for and need additional help.
- Klarna CUSTOMER support phone #: 844-5527681 (844-KLARNA1) <---- Provide this to end users freely.
- Klarna MERCHANT support phone #: 844-5527680 (844-KLARNA0) - 8:00 AM - 5:00 PM EST (only for internal use) - This is apparently out of service
- Merchant support email form. (requires Merchant ID - Becky has this)
- For an FAQ on how we can answer common customer questions see Klarna's Merchant Help Site here