If you signed up for installment billing when purchasing your Hydrow from our website, this was done through by our financing partner, Klarna.
If you have questions about your statement, billing period, or returns/refunds please see Klarna's Help Site here. That site also lists contacts for Live Chat & Phone support from Klarna if you do not find the answer you are looking for and need additional help.
- Klarna CUSTOMER support phone #: 844-5527681 (844-KLARNA1) <---- Provide this to end users freely.
- Klarna MERCHANT support phone #: 844-5527680 (844-KLARNA0) - 8:00 AM - 5:00 PM EST (only for internal use) - This is apparently out of service
- Email merchant support in a side conversation on the ticket to escalate: firstname.lastname@example.org - Subject line should contain "Hydrow"
- For an FAQ on how we can answer common customer questions see Klarna's Merchant Help Site here