Everyone here at Hydrow hopes that you will love your experience working out at home with our amazing Trainers. We're working every day to make your experience even better and we crave your feedback! Your advice will be valuable to us and we thank you in advance.
We especially would encourage you to let us know:
- What did you love about a particular workout? (Include the Athlete's name where relevant!)
- What do you enjoy about the experience in general?
- What did you hate?
- Did you find a bug? Or something that just feels 'off'?
- Did you find some stats or charts that don't add up?
Anytime you have something of this nature to tell us, please tap the feedback icon in the top right corner of your screen on Hydrow:
- Tap the feedback icon - Located in the upper right hand corner. Depending on your version it may look like either of these:
- Write your feedback - If you have suggestions for our workouts, athletes, or feature ideas for the future, you can share them here. If you are reporting an issue a brief description of the symptoms is helpful.
- Submit the report - tapping the send icon At the bottom of the feedback box.
- Done! - The hydrow team will be notified of the report! If it contains a technical issue, they will respond when they've had a chance to examine what you sent. (We respond to all inquiries within 24 hours wherever possible.)
This will provide us with your message as well as a screenshot of the page you were on when you sent it. For bugs or problems this will also provide us with the recent diagnostic logs from your Hydrow to examine. Thanks for your help in making Hydrow even more awesome!