If you were one of the backers from our crowdfunding campaign, we want to thank you for your early support and your enthusiasm for Hydrow! In many cases, our crowd-funding perks included several complimentary months of membership to all of our online content and included benefits.
How to Activate:
No special activation is necessary. These months should be tied to the email address and account you used in your original contribution and verified before delivery.
After setting up Hydrow, connecting to the Internet, and creating your user profile, you will be prompted to enter payment info for your Membership. If your purchase came with complimentary months of membership, the number of available months should be listed on this screen to confirm that you will be activating this perk along with your Membership.
It will still be necessary to enter payment info during this stage, even though no charges will be made until any complimentary period has expired.
If you believe you should have a complimentary Membership period which isn't showing up after creating your account, please double-check carefully that you are signing up with the same email address that was used with your Indiegogo purchase. If you continue having problems please Contact Hydrow Customer Care for assistance.