This could be a "clicking", "crunching", "squeaking" or other unwanted mechanical noise from the seat while rowing. Most sounds of this nature develop suddenly if debris gets caught in the rollers or along the track. Especially if the noise only occurs along a certain part of the rail, debris is the most likely cause.
Steps to Resolve:
Try each of these steps, checking between each one to see whether the sound (click, crunch, squeak, etc.) is resolved
- Begin by cleaning the rails and rollers: Wiping the full length of the rail, both on top and underneath along the inside of the track (thoroughly on both sides) with a microfiber cloth. This is something we suggest doing regularly as part of How to Clean and Care for Hydrow
- Also look along the rail, including the underside, for any contamination or marks that might provide a clue to where friction is happening. Pay special attention to cleaning any visible build-up away.
- If need be, you can remove the seat from the rail (Video here) and and turn it upside-down to inspect the rollers for debris that could be caught between them.
- clean the rollers thoroughly wiping with a cotton or microfiber cloth, first wet and then dry. A non-bleach moist wipe is also acceptable for cleaning.
- Avoid using compressed air to clean in small enclosed spaces between the rollers.
- If the seat or rollers are visibly damaged, or if you cannot otherwise resolve the problem, Contact Hydrow Customer Care for further assistance.
NOTE: DO NOT use lubricants or degreasers such as WD40 on Hydrow's moving parts, including the seat rollers or rail. This should not be necessary and can potentially cause significant damage to Hydrow.