Frequently asked questions:
- You can update your payment card or pause your membership here
- You can track the status of your Hydrow order here
The Hydrow Member Services team is ready to help! Due to increased volume we are currently replying to all inquiries within 2-3 business days in the order in which they are received. Thank you for your patience and we'll be in touch soon!
The best ways to contact our team for help are:
- Tap on the upper-right corner of your Hydrow's screen to send us a message that includes a screenshot and logging information from your Hydrow.
- Open a support ticket with us using our contact form.
- Give us a call at 1-833-499-3769
- Phone support is available Monday - Saturday 9am-5pm (Eastern Time)
- If you are calling about a concern with your Hydrow, please be with your Hydrow at the time of the call if possible.
Please Choose only one method above to contact us. Sending your inquiry by multiple channels will not allow for a faster response.
For UK customers who need to contact our team, click here