Please note that Hydrow experienced problems earlier today (11/25) due to an AWS Outage. Click here for more details.
The Hydrow customer service team is ready to provide you an assist when you need one. Due to increased volume we are currently replying to all inquiries within 1-2 business days. The best ways to contact us for help are as follows:
- Tap on the upper-right corner of your screen to send us a message with a screen shot & Logs from your Hydrow.
- Open a support ticket with us using our contact form here
- Email us at email@example.com at any time.
- Give us a call at (1-833-499-3769) - Phone support is available Monday - Friday 9am-7pm and Saturdays 9am - 5pm (Eastern Time)
- We also respond to direct messages on Facebook & Twitter within roughly the same time frame as emails.
NOTE: It is only necessary to contact us by one of these methods. Sending us your inquiry in multiple ways will not result in a faster response and may cause confusion.
If you choose to contact us for technical help via that Phone Number above, we ask that you please be with your Hydrow at the time of your call if at all possible.