We have partnered with CEVA Logistics for our final-mile delivery. When your order arrives at the local delivery hub you will be contacted by phone to schedule you a date and time for when they will be delivering Hydrow to your home. Please be sure to pick this call up so that they know you are aware of your incoming delivery!
NOTE: Neither CEVA nor Hydrow Member Services can arrange the following for you:
- Expediting your shipment.
- Choosing a delivery date not offered by the online scheduling tool
- Setting up In-home Delivery and Assembly (AKA "White Glove") service for your order. This service is not available for us during the Pandemic, regardless of circumstance. Click here for more
You can see more about what to expect around your delivery in this article: Hydrow Standard Delivery Expectations
Note that this only applies to Purchases directly through Hydrow via our website. Our retailers and dealers will have their own delivery process.