To ensure the fastest delivery, Hydrow utilizes more than one delivery carrier to ship your Hydrow Rower. Please review the following information to be sure you are contacting the correct carrier for your delivery.
Please Note: All Hydrow accessories are shipped via UPS. If your order contained accessories, you will receive separate tracking information for those items via email.
If you have not received a shipment notification:
When your Hydrow ships, you will receive an email containing additional information about your shipment and delivery. If you have not received this email, please get in touch with Hydrow Member Services for any shipping or order-related questions, including contact information updates. We're happy to help!
If you have received a shipment notification:
Refer to the following table to determine the carrier who will deliver your Hydrow and the best method for getting in touch with them.
|Tracking Number Format||Carrier||Contact Information|
|Tracking information begins with CEV.
For example: CEV12345
|No tracking information was provided in your shipment notification email||AIT Worldwide||
If you need assistance at any point during the shipping process, get in touch with Hydrow Member Services. We're happy to help!