If you have been contacted to schedule by our partner, CEVA:
We advise first trying to schedule your delivery on their website:
- Click here to schedule your delivery appointment with CEVA online. (Once you have received notice you are ready to schedule.)
- Click here to reschedule an existing delivery appointment with CEVA
- Click here to update your phone number with CEVA (will not work on the day delivery)
The above links will usually provide the fastest solution for scheduling or other changes. You can also contact their customer service toll free at 1-844-215-0640. CEVA is available to take your call from 7:00 AM – 7:00 PM (CST) Monday – Friday
(Please note that the same delivery appointment slots are available both online and over the phone. Calling will not allow exception scheduling.)
If you are not yet scheduled for delivery:
You should only reach out to the carrier for concerns on a scheduled delivery that they have already contacted you about by phone or email. Any other shipping or order-related inquiries should be directed to us here at Hydrow; See Contact Hydrow Customer Care