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How Do I Contact Hydrow's Delivery Partner?

To ensure the fastest delivery, Hydrow utilizes more than one delivery carrier to ship your Hydrow Rower. Please review the following information to be sure you are contacting the correct carrier for your delivery. 

Please Note: All Hydrow accessories are shipped via UPS.  If your order contained accessories, you will receive separate tracking information for those items via email. 

If you have not received a shipment notification:

When your Hydrow ships, you will receive an email containing additional information about your shipment and delivery. If you have not received this email, please get in touch with Hydrow Member Services for any shipping or order-related questions, including contact information updates. We're happy to help!  

If you have received a shipment notification:

Refer to the following table to determine the carrier who will deliver your Hydrow and the best method for getting in touch with them. 

Tracking Number Format Carrier Contact Information
Tracking information begins with CEV.
For example: CEV12345		 CEVA
No tracking information was provided in your shipment notification email AIT Worldwide
  • Within 5 business days of the date of your shipping notification email, AIT Worldwide will send you a text message and email to allow you to schedule your delivery. 
  • To reschedule an existing delivery appointment with AIT, contact them directly using the instructions in their text message or email. 
  • To update your delivery contact information, including delivery address, please Contact Hydrow Member Services.

Need help? 

If you need assistance at any point during the shipping process, get in touch with Hydrow Member Services. We're happy to help! 

 

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