Set up a new membership
You can activate your membership directly on Hydrow. When setting up your Hydrow, you will see a Hydrow Membership screen.
- Tap the blue Activate button on the Hydrow Membership screen.
- Follow the on-screen prompts to enter your payment information.
Activate a prepaid or gifted membership
If you prepaid for a one-year membership or were gifted one:
- Tap I have an activation code on the Hydrow Membership screen.
- Enter the activation code that you received via email.
- Tap Submit.
- You will then be prompted to enter payment information. Your card will NOT be charged until your prepaid months have been used.
Warning: Do not reboot or exit during this process. Doing so may invalidate your activation code.
- Credit cards are processed securely through our payment partner, Stripe.
- A Hydrow Digital Basic subscription cannot be used to activate a Hydrow rower. A full Hydrow Membership is required.
- Hydrow is not typically sold with any free membership period on our website or through retailers like Best Buy. Some fitness-dealer purchases will bundle in a complimentary membership period, which would appear on your invoice as a separate line-item in that case. Contact the point of purchase if you are unsure about what was included.