You will be prompted to enter payment information for your Membership upon first setting up Hydrow, directly after creating your user profile. It will be necessary to enter a credit card even if your purchase came with complimentary months of subscription.
Credit cards are processed securely through our payment partner Stripe
- How do I Activate the Included Months of Membership from my Crowdfunding Perk?
- What is Included with the Hydrow Membership?
If you are having difficulty with payment or activation please see Membership & Payment issues
Note: If your Hydrow did not prompt you for payment upon first starting up, you may be temporarily in a Free Trial mode. We are rolling out Membership enrollment to all of our users gradually. This is nothing to worry about and you should see this prompt appear sometime in the next few weeks.