We're sure you’re going to love your Hydrow! If you are not satisfied with Hydrow, you can return it for a replacement or refund within 14 days of delivery.
Because of the size and weight of the Hydrow rower, we do not offer a refund for any shipping, delivery, or installation charges that you may have paid. Returns and cancellations after shipment will be charged an additional return shipping fee of $250, which will be deducted from the total amount of your refund.
Hydrow's return policy doesn’t cover ordinary wear and tear or damage caused by improper use or accidents, subject to the terms of our Hydrow Home Use Limited Warranty.
To initiate a return, please Contact Hydrow Customer Care.
NOTE: If you contact us before your Hydrow order ships, you may cancel your order for a full refund. Please See our Order Cancellation Policy