We are sure you’re going to love your Hydrow! If you are not satisfied with Hydrow, you can return it for a replacement or refund. Your Hydrow must be returned within 14 days after you receive delivery. Because of the size and weight of the Hydrow, we do not offer a refund for shipping charges you have paid to receive your Hydrow, and we require you to pay for any return shipping charges.
Before your Hydrow ships, you may cancel your order for a full refund by contacting us at firstname.lastname@example.org.
Hydrow's return policy does not cover wear and tear or damage caused by improper use or accidents. If you have an issue with your Hydrow after 14 days, please read our Limited Warranty and contact our customer care team with any questions or service requests.