30-Day Risk Free Home Trial
We offer a 30-Day Risk Free Home Trial. for first-time Hydrow customers, purchasing directly from Hydrow.com only. With this offer, if you elect to return, you will receive a full refund on your Hydrow, accessories, and the Membership payment made during your trial.
This offer is not available for
- Households purchasing an additional Hydrow.
- Orders which contain multiple Hydrows
- Hydrows purchased for Commercial use;
- Hydrows purchase through a retailer or dealer.
For Hydrow purchases through our website that do not qualify for the Trial offer, see our "standard Return Policy below.
For Hydrow's purchased through another retailer, your return is subject to that retailer's return policy.
For more information about our 30-Day Home Trial see: This article.
Standard Return Policy
(for all cases which do not qualify for the "30-day risk free trial offer" above)
We're sure you’re going to love your Hydrow! If you are not satisfied with Hydrow, you can return it for a replacement or refund within 14 days of delivery when purchased directly through Hydrow's online store.
Please note: If you purchased Hydrow through another retailer, your return is subject to that retailer's return policy.
Your Hydrow Hardware
Because of the size and weight of the Hydrow rower, we do not offer a refund for any shipping, delivery, or installation charges that you may have paid. Returns and cancellations after shipment will be charged an additional return shipping fee of $250, which will be deducted from the total amount of your refund.
(Note: If you are a first-time Hydrow purchaser and purchased with Hydrow's 30-Day Risk Free Home Trial promotion, this fee will not apply. Please see: Hydrow 30-Day Risk Free Home Trial)
Hydrow's return policy doesn’t cover ordinary wear and tear or damage caused by improper use or accidents, subject to the terms of our Hydrow Home Use Limited Warranty.
Returning Your Hydrow Accessories
The following merchandise may not be returned or exchanged if worn, used, or were a marked down/sale item:
- Heart Rate Monitors
- Water bottles
All other returns must be made within 14 days of delivery and must be shipped with the original packaging. Hydrow is not responsible for packages lost in transit without proof of tracking. Refunds for purchases will be credited back to the original payment method only.
To initiate a return, please Contact Hydrow Customer Care.
NOTE: If you contact us before your Hydrow order ships, you may cancel your order for a full refund. Please See our Order Cancellation Policy