30-Day Risk Free Home Trial
For first-time customers purchasing Hydrow through our website, we are pleased to offer a 30-Day Risk Free Home Trial. With this offer, if you elect to return, you will receive a full refund on your Hydrow, accessories, and the membership payment made during your trial. Please note that any promotional items would also need to be returned for a full refund.
This offer is not available for:
- Households purchasing an additional Hydrow
- Orders which contain multiple Hydrows
- Hydrows purchased for Commercial use (Gyms, fitness centers, offices, etc.)
- Hydrows purchased through a retailer or dealer
Note: For Hydrow purchases made on our website that do not qualify for the trial offer, please read the "Standard Return Policy" section below. Note that if you purchased Hydrow from another retailer, your return is subject to that retailer's return policy.
See Hydrow 30-Day Risk Free Home Trial Details for more information about the trial.
Standard Return Policy
We're sure you’re going to love your Hydrow! If you purchase through Hydrow's online store and are not satisfied, you can return within 14 days of delivery for a replacement or refund. Please note that any promotional items would also need to be returned for a refund.
Note: This applies to Hydrow online store purchases that don't qualify for the 30-Day Risk Free Home Trial. If you purchased Hydrow from another retailer, your return is subject to that retailer's return policy.
Your Hydrow Hardware
Because of the size and weight of the Hydrow rower, we do not offer a refund for any shipping, delivery, or installation charges that you may have paid. Returns and cancellations after shipment will be charged an additional return shipping fee of $250, which will be deducted from the total amount of your refund. If you are a first-time Hydrow purchaser who purchased with Hydrow's 30-Day Risk Free Home Trial promotion, this fee will not apply (see Hydrow 30-Day Risk Free Home Trial).
Hydrow's return policy doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents, subject to the terms of our Hydrow Home Use Limited Warranty.
Returning Your Hydrow Accessories
The following merchandise may not be returned or exchanged if worn, used, or were a marked down/sale item:
- Heart rate monitors
- Upright storage kit
- Water bottles
- Other Body-Use fitness accessories (Hypervolt Massagers, etc.)
All other returns must be made within 14 days of delivery and must be shipped with the original packaging. Hydrow is not responsible for packages lost in transit without proof of tracking.
Refunds for purchases will be credited back to the original payment method only.
To initiate a return, please Contact Hydrow Customer Care.
If you contact us before your Hydrow order ships, you may cancel your order for a full refund. Please see our Order Cancellation Policy.